Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Restoration Operations Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Manage production operations, ensuring jobs are completed according to SERVPRO® production processes and procedures. Manage all aspects of Franchise production. Manage and improve customer satisfaction, including the resolution of customer complaints.

Responsibilities:

Ensure production staff follows SERVPRO® Franchise processes relating to customers and takes care of customer needs

Network and build relationships with centers of influence (COIs)

Keep the Owner or General Manager updated on production

Manage production managers and manage production staff, as necessary

Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible

Oversee or manage Large Loss jobs by providing quick responses to job loss site, ensuring any size losses are handled professionally and profitably

Oversee and verify accuracy of job estimates, resulting in improved profit margin

Ensure compliance with job standards to achieve defined results in production division

Keep facility in working order, ensuring equipment is well-maintained

Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling

Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Qualifications:

2+ years of operation management experience

Effective written and oral communication

Experience in cleaning/restoration industry preferred

High school diploma/GED

IICRC certifications required

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

Successfully pass a pre-employment drug test

Physical and Work Environment Requirements:

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

Exposure to chemicals

Walking and standing for long periods of time, driving, sitting, climbing,

Ability to climb ladders and work at ceiling heights

Ability to work in tight spaces (e.g., crawls spaces under buildings)

Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.