Locally owned and operated leading SERVPRO in business in Rhode Island area for over 34 years seeks to hire an admin coordinator.

Job Description:

The Administrative Coordinator is the first person our customers speak to & can be the hero that helps them through their stressful day. This person will perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Incentive and bonus opportunities will be available

Responsibilities:

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry

Coordinate crew and job scheduling

Perform general administration duties

Assist other departments, as needed

Make outgoing customer quality satisfaction calls

Preferred Qualifications:

Customer service experience, quality assurance, and scheduling a plus

Strong written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

3+ year(s) of administrative or office-related experience and business experience

Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.