Office Administrator Assistant - SERVPRO Northwest Brooklyn

This position will be responsible for the daily coordination and administration of general business activities for the office. Servpro is a restoration company that assists homeowners and business owners with Water, Fire & Mold damage cleanup and restoration as well as the reconstruction.

Qualifications:

Experience in a reception duties

Proven ability to independently execute assigned tasks with minimal oversight

Strong proactive team player with "can do" attitude

Good quantitative skill set and able to perform routine calculations if needed when associated with department functions

Ability to maintain an important level of organization

Very Strong verbal and written skill set

Good interpersonal skill set.

Ability to work in a fast paced, and at times, stressful environment

Job Details/Duties:

Answer phones daily. Takedown information from caller re: the nature of the damage with empathy and patience. Complete the “Notice of Loss” form and provide it to the Job File Coordinator in the office for processing.

Communicate and establish a rapport with commercial/residential customers, insurance agents and adjusters

Support Office Manager and job file coordinator with any tasks that need immediate attention.

Type up of estimates for clients/insurance adjuster

Keep track of warehouse equipment inventory and placement at each job. Ensure pick-up of equipment at the end of the job.

Complete Test Request forms for all flooring, siding, roofing, cabinets, etc. that require testing for mold and replacement

Request COIs (certificates of insurance) as needed

Keep Operations manager/Owner updated on production

Follow-up on all assigned jobs ensuring that customers needs are met

Resolve problems quickly as they arise

Perform clerical duties such as copying, scanning, emailing, etc

Benefits:

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Schedule:

Monday to Friday 8:30- 4:30pm

Preferred Experience:

Administrative experience: 4 years

Exactimate

Drybook

Quickbooks

Proficient in Excel

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.