Manage company mitigation projects, services and production operations through production personnel. Ensure a quality team of properly trained employees produce jobs completed according to company policies, processes and procedures. Supervise, monitor and communicate with management on all project activities. Manage and improve production operations (whenever possible) to assure quality results and customer satisfaction.

Oversee and manage all production activities to meet (or exceed) revenue, expense and profit goals and objectives

Residential and commercial property estimating, scoping and quality control

Secure approved scope and price with insurer and property owner.

Respond to calls and manage water and fire losses

Ability to build relationships with property owners and insurance adjusters

Training and development of team members.

Monitor all projects to completion.

Ensure quality communication with executive, office, production and marketing personnel

Coordinate production resources for job scheduling and completion (including subcontractors where necessary)

Ensure compliance with all company policies, procedures and processes

Oversee quality control of all products, services and work production activities

Provide product, safety and production training

Assist in recruiting, hiring and development of production staff

Handle and resolve customer conflicts (when necessary) to assure customer satisfaction

Position Requirements

Effective written and oral communication

Restoration experience

Xactimate experience

IICRC Certification

Available for on-call schedule

Clean driving record

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.