SERVPRO of Logan Square/Humboldt Park Office Administrator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

GENERAL

Perform general administrative duties such as preparing emails, written correspondence, scheduling, etc.

Receive and manage inbound phone calls or requests

Capture detailed job lead and referral information

JOB FILES

Support with assembling job files and completing quality reviews

Communicate with key stakeholders within the job production process

Prepare basic estimates and billing invoices

ACCOUNTING

Perform basic accounting functions such as A/P, A/R, bookkeeping, payroll, and reporting

MARKETING

Monitor online reviews and provide excellent customer service

Assist with marketing efforts including database quality control and business development research

HR

Assist in employment recruiting activities

Manage HR documentation and employee files

OTHER

Track and manage files including internal documents and vendor insurance policies

Perform ad-hoc projects and assist other departments, as needed

Position Requirements

2+ year(s) of administrative or office-related experience

Excellent organizational skills and strong attention to detail

Problem solving and self-guided learning skills

Knowledge of basic accounting and bookkeeping software

Possess polite, confident, and excellent customer service skills - experience in service industry environment a plus

Proficient in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to quickly learn new software, including Xactimate® and proprietary software

Minimum of HSD/GED

Able to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required

Pay Rate

Competitive pay based on experience

SERVPRO of Logan Square/Humboldt Park is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.