Benefits:

401(k)

401(k) matching

Opportunity for advancement

Paid time off

SERVPRO of Montrose / Telluride is hiring a Job File Coordinator and Customer Care Specialist.

Job Description In this position, you will be joining a team of caring and conscientious first responders who are performing the vital service of helping the people of Montrose County and beyond recover their homes and businesses after a water, fire, mold, or trauma scene emergency. SERVPRO of Montrose/Telluride is the premier Montrose County property damage restoration provider.

You will be responsible for receiving calls from prospective customers, making them our customers, tracking all of the details of each customer's job on our systems, and communicating them to your teammates. You will electronically prepare each job file for an insurance audit process and billing. This requires a rare combination of skills: a high orientation to detail while being an excellent communicator.

You will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized, and have outstanding customer service skills, you could thrive in this environment!

Job Skills and Requirments

High attention to detail, efficiency, and accuracy

Ability to interact and communicate with team members and customers in a positive and respectful manner

Comfortable with a variety of electronic systems for:

Communicating with customers and teammates

Gathering and entering job information per customer's insurance program requirements

Ability to switch from one task to another with ease

Good follow-through

Problem-solver (analytical skills)

High school diploma/GED (preferred)

Minimum of 5 years working in an office environment

Restoration or construction industry experience is a plus

Bi-lingual / Spanish is a plus

Hours 7:30 am to 4:30 pm, Monday through Friday

Benefits

SERVPRO of Montrose/Telluride offers:

Competitive compensation - $20/hour

401k with matching

Paid vacation

Optional Trailhead Clinics® basic medical care plan

Opportunities for advancement

Excellent training and professional development with systems and industry certifications that are highly transferable

Learn and grow with a dynamic and rapidly expanding company

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.