SERVPRO of N&S Orange County/Sullivan/S Ulster Counties Construction Customer Service Specialist

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Benefits

SERVPRO of N&S Orange County/Sullivan/S Ulster Counties offers:

Competitive compensation

Superior benefits

Career progression

Professional development

And more! In this position, you will be making a difference each and every day. We are committed to making every type of property damage “Like it never even happened®!”

Primary Responsibilities

Complete internal job file quality reviews

Prepare contracts, estimates and billing invoices

Coordinate sub contractors, crews and job scheduling

Perform basic accounting functions such as A/P, A/R and bookkeeping

Assist in employment recruiting activities including sub contractors

Office administrative duties such as preparing email and written correspondence

Communicating throughout job process with customers

Perform detailed and accurate data entry

Assist other departments, as needed

Position Requirements

2+ year(s) of administrative or office-related experience

Experience with billing, quality assurance, and scheduling a plus

Experience in service industry environment a plus

Possess polite, confident, and excellent customer service skills, including listening and questioning skills

Excellent organizational skills and strong attention to detail

Capability to work in a fast-paced, team-oriented office environment

Proficient in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate® and proprietary software

Pay Rate

Competitive pay based on experience

SERVPRO of N&S Orange County/Sullivan/S Ulster Counties is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

<p style="font-size: 8pt;"><em>All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.</em></p>