Benefits:

Bonus based on performance

Paid time off

Training & development

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

· Monitor job file status

· Monitor job file audit status *

· Maintain job file KPM's

· Monitor and ensure client requirements are followed

· Review and validate initial field documentation

· Daily job file coordination

· Perform job file backup

· Maintain internal and external communications - customers, adjusters, SERVPRO production team

· Prepare job file reports

· Complete and review job file documentation for final upload and the audit process

· Complete job file audit process

· Perform job close-out

· Assist other departments, as needed

• Additional office tasks as needed

Position Requirements

· 2+ year(s) of administrative or office-related experience

· Experience job file processes and quality assurance a plus

· Experience in restoration service industry environment a plus

· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

· Polite, confident, and excellent customer service skills, including listening and questioning skills

· Ability to remain calm and professional during tense or stressful situations

· Excellent organizational skills and strong attention to detail

· Very self-motivated and goal-oriented

· Ability to multi-task

· Capability to work in a fast-paced, team-oriented office environment

· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

· Ability to learn new software and SERVPRO proprietary software

· Minimum of HSD/GED preferred

· Ability to successfully complete a background check subject to applicable law + a drug screening

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.