Summary: Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop a commercial customer base by utilizing a systematic business development process to identify new commercial prospects and cultivate relationships using marketing materials like SERVPRO® Key Differentiators, Emergency Ready Plan, National sponsorships, and others to market and sell SERVPRO® Services. Attend, coordinate, and promote marketing, networking, and continuing education events. Monitor loss activity and priority responding to generate work from these opportunities. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met and all applicable Centers of Influence (COIs) are identified and captured for future reference.
Primary Roles and Responsibilities:
Commercial Contacts Development
Development of Emergency Ready Plan
Regular business networking and business interactions
One to one engagement
Relevant new feed/content-driven touch base
Commercial Facilities Target Development
Development of Emergency Ready Plan
Networking and business setting interactions
Engagement one-to-one
Relevant new feed/content-driven touch base
Commercial Events and Promotions
Association involvement
Association attendance
Commercial continuing education
Sponsorships and promotions
Priority Responding
First Response monitoring
Reconnaissance and lead qualification
Maintain brag book and Franchise references
Execute local response
Execute Storm response
Necessary Experience and Skill Set:
A minimum of two years of progressively responsible business-to-business sales experience
Experience with sales and marketing within the commercial sector
Superb sales, customer service, administrative, and verbal and written communication skills
Strong business and financial background and process- and results-driven attitude
Experience in the commercial cleaning and restoration or insurance industry is desired
Working knowledge of current business software technologies is required
Formal Education/Training: Bachelor’s degree in marketing or business or equivalent experience.
Physical and Work Environment Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This job requires the ability to lift files, open filing cabinets, and bend, stand, walk, and sit for extended periods of time. Travel is up to 90 percent, primarily local during the business day, although some out-of-the-area and overnight travel may be required.
Normal Working Hours, Additional Working Hours, and Travel Requirements: This is a full-time position working varying hours between 7:00 a.m. and 5:00 p.m., Monday‒Friday. This position may require longer hours, and some flexibility in hours may be needed depending upon the business needs.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.