Summary

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing and creating reports.

Benefits

Supplemental Health

PTO

Paid Holiday

Matching 401K

OT Available

Primary Roles and Responsibilities

1. Phones/Scheduling

Answer Phones, provide first-rate customer service, and maintain daily work order.

Schedule coordination.

Manage work-in-progress (WIP) board

2. Job File Management

Complete FNOL documentation

Prepare job paperwork for Crew/Estimator.

Prepare work orders

Create and complete estimates.

Job file documentation management

Job file communication with Management and Technicians

Confirm subcontractor activity

Perform job completions (i.e., Uploads & Final Submissions)

3. Office Administration

Maintain and organize file system

Maintain company calendar/schedule

Assist in Communicating with Clients and Insurance Adjusters

Review and route Bulletins

Maintain company dispatch

Maintain proper on-hand delivery of office and general supplies

Assist with outgoing and incoming mail, e-mail, and faxes

Maintain National Accounts Program Agreement (NAPA) green status

Maintain compliant Third-Party Program Status

Maintain Franchise specific compliance documentation

Assist in billing customers for service

Assist with accounts receivable

Assist with AR meetings – when needed

Assist as needed with new hire questions

Perform computer back-ups and tests of back-ups

Complete personal daily work order

Other things as requested

Necessary Experience and Skill Set

Office Experience is a plus

First-rate customer service track record

Effective written and oral communication

Math skills

Critical thinking and problem-solving skills

Team Player

Formal Education/Training

Familiar with Microsoft Office

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. Also additional after hour emergency AOA phone calls. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.