Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities

Answering phones and customer intake

Perform detailed and accurate data entry into the Customer Management system

Preparing accounts payable invoices

Prepare emails and written correspondence

Create and maintain spreadsheets including Google Sheets and Excel

Communicate with key stakeholders

Maintain accurate documentation of communications and transactions

Assist other departments as needed

Process due invoices for payment

Work with clients to resolve issues with accounts

Qualifications

1+ year(s) of administrative or office-related experience

Experience in service industry environment a plus

Possess polite, confident, and excellent customer service skills, including listening and questioning skills

Excellent organizational skills and strong attention to detail

Capability to work in a fast-paced, team-oriented office environment

Proficient in Google Sheets and Google documents

Minimum of HSD/GED

Able to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required

8:30 am to 5:00 pm

Pay Rate

Competitive pay based on experience

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.