Drops::AccountDrop is hiring an Operations Manager

Benefits/Perks

Top industry compensation

Vision and dental insurance

Paid Holidays

Paid vacation time

401K retirement plan

Career progression

Professional development

Key Responsibilities:

Ensure production staff follows SERVPRO® Franchise processes relating to customers and takes care of customer needs

Keep the Owner or General Manager updated on production

Manage production managers and manage production staff, as necessary

Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible

Oversee or manage Large Loss jobs by providing quick responses to job loss site, ensuring any size losses are handled professionally and profitably

Oversee and verify accuracy of job estimates, resulting in improved profit margin

Ensure compliance with job standards to achieve defined results in production division

Keep facility in working order, ensuring equipment is well-maintained

Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling

Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Requirements:

Valid Driver's License

5+ years of operation management experience

Effective written and oral communication

Experience in cleaning/restoration industry preferred

IICRC certifications preferred

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

About Us Our company is a family-owned and operated franchise that has been in business over 10 years. We focus on the continued growth and development of our technicians utilizing SERPVRO's training programs . The atmosphere at our company makes coming to work more like being part of the team and less like a job. For more information, please visit us at www.servprosouthbend.com.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.