SERVPRO Team Fosdick is the premier fire and water cleanup and restoration company in Northeast Ohio. We are expanding and seeking a Mitigation Project Manager. We currently have 9 franchises in the Cleveland, Akron and Mansfield areas.
Job Description:
Manage production crews and jobs according to SERVPRO® procedures.
Assign and coordinate jobs with crews,
Assist with job scheduling
Coordinate requirements for the job
Complete job files
Supervise production and monitor jobs from start to finish
Scoping of services, and job estimates
Communicate and establish rapport with commercial, insurance, and residential customers.
Responsibilities:
Oversee Franchise processes relating to customers and take care of customer needs
Monitor and follow up on all assigned jobs ensuring customer needs are met
Keep Operations Manager, General Manager, or Owner updated on production, as appropriate
Manage relationships with centers of influence (COIs)
Resolve problems quickly as they arise
Perform production work as needed
Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
Manage job file documentation, job profitability, and efficiencies
Train, manage, and recruit production personnel
Create and/or review job scopes and ensure accuracy and clarity
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
Qualifications:
Effective written and oral communication
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law
Physical and Work Environment Requirements:
Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Exposure to chemicals
Walking and standing for long periods of time, driving, sitting, climbing,
Ability to climb ladders and work at ceiling heights
Ability to work in tight spaces (e.g., crawls spaces under buildings)
Repetitive pushing/pulling/lifting/carrying objects
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.