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Project Coordinator

SERVPRO of Southfield/Greater Pontiac

Project Coordinator

Auburn Hills, MI
Full Time
Paid
  • Responsibilities

    Do you love helping people through difficult situations?

    Then don’t miss your chance to join our Franchise as a Restoration Project Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

    Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

    As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

    Job Description:

    Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

    Responsibilities:

    Monitor job file status and job file audit status

    Maintain job file WIPs

    Monitor and ensure client requirements are followed

    Review and validate initial field documentation

    Create preliminary estimate

    Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

    Maintain internal and external communications

    Complete and review job file documentation for final upload and the audit process

    Perform job close-out

    Customer payment follow-up

    Qualifications:

    2+ year(s) of administrative or office-related experience and business experience

    Experience in the commercial cleaning and restoration or insurance/service industry is desired

    Experience with writing estimates, job file processes, and quality assurance, a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail

    Very self-motivated and goal-oriented

    Capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)

    Ability to learn new software, including Xactimate and proprietary software

    Minimum of HSD/GED, Associates/bachelor’s degree preferred

    Ability to successfully complete a background check subject to applicable law

    Coordinating customer receivables

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.