SERVPRO of St. Charles/Geneva/Batavia is hiring an Administrative Assistant for our office at 1900 E. Tyler Rd in St. Charles!
Our People First culture sets us apart. We value honesty, teamwork, open communication, personal growth, and trust.
Benefits
SERVPRO of St. Charles/Geneva/Batavia offers:
Career advancement
Professional development
Medical, dental, accident, and life insurance
Paid vacation time
401(k) with company match
As an Administrative Assistant, you must be excellent on the phone and emphatic to potential customers. You will be asked to help retain and grow customers by delivering First Class Service in a First Class Way when handling customer calls, job management and tracking, scheduling of jobs, customer satisfaction activities, basic bookkeeping, drafting correspondence, filing and creating reports.
Key Responsibilities
Answer phones, provide superior customer service, and maintain log of all calls
Exceed customer expectations with fast response, follow-up, empathy, and attention to detail
Qualify customer losses for timely and efficient delivery of restoration services
Coordinate scheduling of all incoming jobs with Production Manager
Manage work-in-progress board to ensure staff is updated on daily schedules and job status
Verify all customers, referral sources, and loss data are captured accurately in databases
Convert estimators' scope sheets into electronic estimates
Ensure job files are accurate and contain all required and pre-existing documentation
Ensure daily progress of jobs and pertinent job data is captured and shared as it happens
Ensure customers receive timely invoices for services performed and process payments
Maintain file system, company calendar, travel schedules, and office supplies
Support marketing efforts by coordinating website maintenance, PR activities, and mailings
Availability/After hours/On call
SERVPRO is a 24/7 service provider. During times of heavy call volume due to storm events, we expect the candidates to be available for all intake and dispatch needs of the company
Candidate must be able to field phone calls after 5 PM (remotely) on a rotating call schedule
Position Requirements
Excellent written and verbal communication skills
Strong listening and organizational skills with the ability to multi-task
Attention to detail and problem-solving skills
Must be knowledgeable in Microsoft Office with intermediate to advanced proficiency in the use of computers and computer software
Each SERVPRO® Franchise is Independently Owned and Operated.
Please visit our websites for additional information:
Palatine Office: www.servproelkgroveeschaumburgitascaroselle.com St. Charles Office: www.servprostcharlesgenevabatavia.com
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.