SUMMARY DESCRIPTION

Reporting directly to The Vice President, Safe Harbor Services. This individual will have the ability to exercise good judgement in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

CORE COMPETENCIES

• Completes a broad variety of administrative tasks for the VP, Safe Harbor Services including: composing and preparing correspondence that is sometimes confidential.
• Manage incoming calls from potential clients and answer initial questions prior to starting the onboarding process.
• Respond and resolve service- related issues with FIN-Tech clients.
• Monitoring Account Activity of Third-Party Payment Processors/Specialty Accounts; ensuring compliance objectives are maintained as it pertains to BSA Obligations, policies & procedures

DUTIES:

On-Going:

• Manages incoming calls from special Third- Party processors and specialty accounts interested in learning more about the Safe Harbor program. Determining if a relationship with Safe Harbor is beneficial. Monitor procedures to ensure compliance of third parties and specialty accounts.
• Determine and recommend changes to procedures or policies as needed
• Work with credit union on ACH compliance as required
• Initiate appropriate SARs as required by regulations
• Review fee share with credit union and make recommendations based upon fair allocation and work load associated with Third Party management.

MONTHLY-

• Complete the monitoring and validation worksheet
• Monitor and keep current due diligence documents on each client as required by procedure
• Input account activity and Analysis the data for Red Flags
• Monitor contracts with Safe Harbor/Credit Union to ensure renewed or updated as required to include revenue share and marketing agreements.
• Review Compensatory Balances
• Review Validation Samples 2-5
• Review SAR’s if Received 10%
• Review and recommend to BSA Officer Priority and Termination SAR’s
• Site Visit (sample) or required regular relationship reviews as dictated by procedure.
• Audit Accounts for compliance

QUARTERLY:

ANNUALLY:

• Collect & Review Annual Due Diligence (per procedures as well as that you may believe necessary) that may include the following, but not limited to such:
  • current Security/SOC and PCI Audits
  • current BSA/AML Audit
  • current ACH Self-Assessment
  • current ACH Audits
  • current Financials
  • current Tax Returns
  • insurance
  • org chart
  • Articles and Certificate of Good Standing with the State
  • new DBA’s documents
  • new or renewed State licenses
  • new or renewed Federal Licenses
  • new or updated State Letters
  • updated operating agreements/corporate documentation Collect most current client contract
  • most current BSA/AML policy
• Update ACH agreements if needed
• Review IRS 8300 reports
• Update BSA Calculator

KNOWLEDGE, SKILL AND ABILITY

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.                             

• Very strong interpersonal skills and the ability to build relationships with subscribers, including staff, board members, and external partners.                       

• Expert level written and verbal communication skills.

• Demonstrated proactive approaches to problem-solving with strong decision-making capability

• Emotional maturity

• Highly resourceful team-player, with the ability to also be extremely effective independently

• Proven ability to handle confidential information with discretion, be adaptable to various competing demand, and demonstrate the highest level of customer/client service and response

• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment

• Forward looking thinker, who actively seeks opportunities and purposes to solutions

• A positive attitude and encouraging manner for all coworkers; regardless of personal feelings.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree preferred or 1 years’ experience in a similar work environment
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

WORKING ENVIRONMENT

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is required to travel, by auto, to various branch locations as determined by staff training needs.

REPORTS TO: VP, SAFE HARBOR SERVICES

MANAGES STAFF:  N/A

GRADE:  11     NON-EXEMPT

SALARY : $40,000-$45,116 DEPENDING ON KNOWLEDGE AND EXPERIENCE