- The Executive Housekeeper supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed.
- Evaluates employees in order to upgrade them when openings arise.
- Plans the work for the housekeeping department and distributes assignments accordingly.
- Assigns regular duties and special duties for housekeeping staff.
- Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.
Recruit and train new employees.
- Assigns new employees to work with experienced help.
- Checks on the work of these employees occasionally and observes the report made by the supervisors.
- Approves all supply requisitions
- Managing the operations of the housekeeping department management, supervisors and staff of the hotel to ensure the highest levels of cleanliness and to promote a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Required Skills
ADDITIONAL RESPONSIBILITIES OF THIS HOUSEKEEPING POSITION INCLUDE:
- Obtaining list of rooms that need immediate cleaning and list of prospective check-outs or discharges to prepare work assignments
- Performing minimum number of suite inspections and defect list weekly
- Ensuring exceptional customer service by responding to requests in a timely manner
- Conducting performance reviews in a timely fashion, and delivering constructive coaching and counseling
- Ensuring staffing levels are maintained
- Managing the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
- Display leadership qualities in regards to thinking clearly, quickly and making decisions.
- Ability to motivate supervisors and staff, maintaining a cohesive team.
- Manage the daily operations of the Housekeeping department.
- Responsible for budgeting, forecasting, and financial planning of the department.
- Manage the selection, training and development of Housekeeping Supervisors with a focus on maximum employee satisfaction, productivity and guest satisfaction.
- Represent the department at all regular scheduled Managers Meetings and Staff meetings as they relate to the Housekeeping Department.
Required Experience
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of Hotel policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Supervisory skills to manage entire housekeeping operation.
• Ability to deal effectively with employees, vendors, contractors.
• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.