JOB SUMMARY

The Manager of Airport Operations is responsible for assisting the Director of Airport Operations and the Regional Directors in providing outstanding operational performance through effective cross functional leadership. Assist in ensuring front line visibility to station and corporate goals.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage performance metrics for Monthly Airport Passenger Counts and reports
• Work closely with Director of Airport Operations and Regional Directors to ensure customer expectations are being met
• Participate in the Station Auditing and Internal Evaluation Process (IEP) to ensure compliance and continuous improvement efforts
• Investigate and assist Customer feedback specific to airports and field service staff members
• Collaborate with Senior Management to provide strategic and operational planning input. Report progress and results to Senior Management on a regular basis
• Assist the Training Department during curriculum development and delivery to ensure quality control within the Ground Operations Organization
• Assist station group in new location, and seasonal openings/closings
• Support the Director of Airport Operations in the execution and implementation of Sun Country Airlines initiatives
• Represent Sun Country Airlines at meetings as assigned by the Director of Airport Operations
• Conducts all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines
• Conduct Safety Risk Assessments when new or amended Ground Operation policies or procedures are introduced
• Identify resources and qualify productivity results for department projects
• Any other duties assigned by management

Required Skills

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associates or Bachelor’s degree in related field
• Previous experience in Operations Training
• Knowledge of Airport/Ground Operations
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office
• Proven history of organizational, communication, and coaching skills
• Ability to provide ongoing feedback to all levels of the Operation
• Ability to work a flexible schedule
• Ability to effectively manage multiple concurrent projects as assigned
• Must be a team player and able to work collaboratively with others and represent the Ground Ops organization building positive relations across departments

PREFERRED SKILLS

• Previous Airline experience

Required Experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

ADDITIONAL NOTES

Must be able to obtain MSP SIDA badge.

AAP/EEO STATEMENT

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associates or Bachelor’s degree in related field
• Previous experience in Operations Training
• Knowledge of Airport/Ground Operations
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office
• Proven history of organizational, communication, and coaching skills
• Ability to provide ongoing feedback to all levels of the Operation
• Ability to work a flexible schedule
• Ability to effectively manage multiple concurrent projects as assigned
• Must be a team player and able to work collaboratively with others and represent the Ground Ops organization building positive relations across departments

PREFERRED SKILLS

• Previous Airline experience