Job Description

SHK PARTNERS, INC, A SALES AND MARKETING FIRM LOCATED IN THE BALTIMORE AREA, IS SEEKING CUSTOMER SERVICE INDIVIDUALS WITH THE DESIRE TO GROW AND ADVANCE WITHIN OUR COMPANY.

WE FIND THAT PEOPLE WITH CUSTOMER SERVICE SKILLS HAVE:

• INCREDIBLE WORK ETHIC

• SOLID PROBLEM SOLVING SKILLS

• TEAM PLAYER MENTALITIES

• AN EAGERNESS TO LEARN

• A PROFESSIONAL DEMEANOR

• A WINNING ATTITUDE

OUR CUSTOMER REPRESENTATIVE POSITION ENTAILS:

• ONE TO ONE INTERACTIONS WITH NEW AND EXISTING CUSTOMERS

• PROVIDING EXCEPTIONAL SERVICE THROUGHOUT THE CUSTOMER'S EXPERIENCE

• COMMUNICATING EFFECTIVELY TO DISCOVER THE CUSTOMER'S WANTS AND NEEDS

• NAVIGATING AND USING VARIOUS PROVIDED COMPUTER PROGRAMS AS SELLING TOOLS

• CONSULTING AND GUIDING CUSTOMERS TO THE APPROPRIATE NEXT STEP BASED ON THEIR SITUATION

• READING, COLLECTING, AND TRANSCRIBING DATA IN ORDER TO COMMUNICATE WITH THE EXECUTIVE TEAM

• PARTICIPATING IN TRAINING'S AND WELCOMING PERFORMANCE FEEDBACK

• BUILDING AND MAINTAINING STRONG RELATIONSHIPS AND DEMONSTRATING EXCELLENT TEAMWORK

• WE KNOW THAT A SUCCESSFUL BUSINESS STARTS WITH INCREDIBLE PEOPLE SO WE FOCUS ON THE DEVELOPMENT OF OUR PEOPLE.

QUALIFICATIONS:

• A BACHELOR'S DEGREE OR EQUIVALENT WORK EXPERIENCE

• 1-2 YEARS OF CUSTOMER SERVICE EXPERIENCE IS PREFERRED AND NOT REQUIRED

• A TEAM PLAYER MENTALITY

• MUST HAVE WELL DEVELOPED DECISION-MAKING, ANALYTICAL AND PROBLEM SOLVING SKILLS

• LOCAL CANDIDATES ONLY - MUST START WITHIN TWO WEEKS OF OFFER

OUR TEAM MEMBERS RECEIVE:

• CAREER ADVANCEMENT OPPORTUNITIES

• TIME OFF FOR MAJOR HOLIDAYS

• TRAINING AND DEVELOPMENTAL OPPORTUNITIES

• TRAVEL OPPORTUNITIES

• WELLNESS PROGRAMS

• PHILANTHROPIC OPPORTUNITIES

PEOPLE WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: SALES, MARKETING, CUSTOMER SERVICE, EVENTS, RETAIL AND ADVERTISING