Job Description

ABOUT SICK:    

SICK is one of the world’s leading manufacturers of sensors, safety systems and automatic identification products for industrial applications. Whether automating factories or optimizing distribution centers, SICK provides cost-effective solutions.  We have been a technology leader for more than 70 years and with more than 50 global subsidiaries, SICK has a presence all over the world. Leveraging a history of innovation, our company has pioneered a long line of industry firsts – such as the first safety light curtain, the first color sensor, and many more.

POSITION SUMMARY:

This position is responsible for supporting Logistics Automation system sales for SICK, Inc. by providing technical support to the sales team, customers, integrators, and distributors.

RESPONSIBILITIES:    

• Provide support throughout a system’s life cycle from the concept phase to the system design and fabrication, assembly, installation and support.
• Test customer applications to validate system functionality and performance as required by the customer.
• Travel to customer sites to evaluate customer applications, recommending SICK solutions to solve technical problems.
• Evaluate new technical solutions to verify functionality and provide feedback to the engineering team.
• Support field evaluations and competitive tests.
• Provide systems training to customers, integrators, distributors and the sales team.
• Provide continuous technical support for customers, integrators, distributors and the sales team both over the phone and over email.
• Handle difficult customer situations, upholding a positive customer image of SICK, Inc.
• Gain knowledge to better support the customer through complex factory systems automation.
• Work with internal resources and external installation resources to identify areas for continuous improvement.
• Provide technical support to Field Service when needed.
• Utilize standard methodologies in capturing customer requirements and translating into relevant system definitions
• Carry out other duties and responsibilities as may be assigned or required.

QUALIFICATIONS:   

EDUCATION AND EXPERIENCE_ _ 

• Bachelor’s degree in Electrical, Mechanical or Industrial Engineering preferred OR equivalent experience
• 1-2 years of experience in new system development, project management, or new system definition toward Industrial Automation.
• Experience in technical systems sales and/or systems marketing.
• Experience in machine vision is a plus.

_ __OTHER QUALIFICATIONS _ 

• Ability to self-start and learn on the fly.
• Programming capabilities in MatLab, C, C++, Helcon or Lua a plus.
• Computer proficiency with Microsoft (Word, Excel, PowerPoint) and Internet applications 
• Ability and willingness to work alternative schedules including weekend, and on-call hours as needed 
• Legally permitted to work in the United States 
• Ability to work in a general office environment

CORE COMPETENCIES:

Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we’re the place for you!  SICK, Inc. has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button.   Visit us at www.sickusa.com.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V