FRAUD ANALYST

About Sightline Payments

Sightline Payments is the recognized industry leader in innovative cashless gaming solutions and has placed dozens of programs supporting multiple gaming verticals in the United States. Our Play+ solution offers players a truly cashless gaming experience with complete flexibility for how they elect to manage and spend their funds.  We offer flexible integration choices to meet our client’s operating environment and preferred user experience, support communications with multiple gaming systems, and manage all aspects of our program from conception to ongoing program success.  We are a rapidly growing company that is positioned to meet the challenges of an evolving gaming ecosystem market. 

Our environment is entrepreneurial and fast-paced.  Individual and creative contributions to our company objectives are highly encouraged and recognized.  There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team. 

Role Description

As a Fraud Analyst within the Risk and Compliance department, you will be Sightline’s first line of defense against losses resulting from high-risk fraudulent monetary and non-monetary transactions. You will work under limited supervision and demonstrate the judgment and capability necessary to review and/or investigate transactions. Per departmental procedures and Federal Regulations, you will take proactive measures to prevent losses through any of the following: performing investigations, restricting accounts, analyzing unusual activity and documenting your findings. Your primary responsibilities will include answering inbound phone calls and email communications from customers who have been victims of fraud or are undergoing enhanced due diligence, authenticating identity documents and completing enhanced due diligence when warranted. Analysts in this position are expected to be comfortable assessing a variety of unique situations to identify elevated risk while adhering to procedures and taking the necessary actions to protect the interests and value chain of Sightline Payments and our customers. Additionally, this role requires the ability to conduct in-depth web-based research and provide clear documentation of all findings. The Fraud Analyst must also maintain a balanced perspective to ensure the Sightline brand and a high level of customer experience are maintained. This role reports to the Director of Risk and Compliance and works closely with Risk Managers and Customer Support as well as various teams within Operations to assist with investigations and deterrence of fraud.

THE SUCCESSFUL CANDIDATE WILL:

• Deliver first-class Customer Service while enforcing Risk Management policies
• Be experienced in fraud detection for a digital goods eCommerce merchant and/or a GPR card issuer
• Have experience utilizing Fraud Service Providers and managing workflow directed by the Fraud Engine and internal detection reports
• Possess strong time-management skills and the ability to effectively prioritize work with limited supervision
• Be naturally inquisitive, detail oriented and able to quickly identify anomalies or patterns in transactions, behaviors, or data
• Demonstrate superior written and verbal communication skills and is comfortable interacting with Cardholders, Fraud Victims, Fraud Suspects, Law Enforcement, Casino Partners, etc.
• Demonstrate a strong work ethic and professional integrity
• Practice discretion when exposed to and handling highly sensitive and confidential personal and Company information
• Remain flexible with scheduling and assignment of duties to support larger department goals and Company initiatives

 YOUR PRIMARY TASKS WILL INCLUDE:

• Handling inbound phone calls and email messages from internal and external customers including but not limited to Fraud Victims, Fraud Suspects, Financial Institutions, Casino Partners, and Law Enforcement utilizing excellent customer service skills
• The prevention and detection of potential fraud across all channels by reviewing customers’ accounts and transaction alerts from Fraud Detection Engine(s) and reports
• Review and authenticate customer identification documents to identify forgeries and alterations
• Accurately document all actions taken on a case
• Maintain current knowledge of fraud threat landscape in the industry

ADDITIONAL TASKS MAY INCLUDE:

• Contribute to the ongoing evolution of Sightline’s Risk Management policies and procedures including improvement of the Fraud Engine and detection methodologies by providing analytical data to support decisions
• Provide support to Risk Managers to clear alerts and provide secondary support to the Operational and Business units on fraud related matters
• Fosters and maintains relationships with internal and external business partners
• Other projects/duties as assigned

 REQUIRED QUALIFICATIONS:

• Minimum 3 years of relevant Fraud Detection and Customer Service experience
• Possess knowledge of AML, Fraud and Risk Management principles
• Familiarity with Microsoft Office Excel and Word
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Fluency in English (both written and verbal)
• Legally eligible to work in US without sponsorship
• High School diploma or GED
• Local candidates only

PREFERRED QUALIFICATIONS:

• Prepaid or Gift Card program experience
• Experience with iGaming, digital sportsbooks
• Familiarity with Digital Wallet provisioning procedures and best practices
• Understanding of risks associated with digital goods transactions
• Familiarity with Payment Card Industry Standards and Compliance
• Bi/Multi-lingual
• Industry certifications (CFE and/or CAMS)
• Advanced levels of Excel proficiency

SIGHTLINE IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY. ALL EMPLOYMENT IS DECIDED BASED ON QUALIFICATIONS, MERIT AND BUSINESS NEED. ###