Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Signing bonus

401(k)

About Woodhouse Spa: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.

Classification: Full-Time | Non-Exempt Schedule: Sunday–Thursday Reports to: Spa Director

As the Lead Hospitality & Front Desk Professional, you are the heart of the guest experience and a vital leader of our front-of-house team. You serve as the first and last impression for every guest, while also supporting, guiding, and mentoring the Hospitality Team to ensure smooth daily operations.

You lead by example — providing exceptional service, solving problems before they happen, and helping create an environment that reflects the calm, care, and professionalism of the Woodhouse brand.

Primary Responsibilities:

Be a steward of the Woodhouse brand and guest experience standards

Drive and support the front desk team in achieving monthly spa concierge sales goals while consistently meeting individual performance targets for service upgrades and retail sales.

Lead the front desk and hospitality team with professionalism and warmth

Support daily spa operations and team scheduling, including managing call-outs and appointment adjustments

Ensure all hospitality policies and procedures are up to date and followed

Place weekly supply orders and manage inventory receiving and tracking

Assign daily responsibilities and guide front desk associates during downtime

Review sales goals and daily plans with the team each morning

Assist with guest concerns or escalations, delivering solutions with empathy

Collaborate with managers to onboard and train new hospitality team members

Track and post weekly team performance feedback via Slack

Support spa events, trainings, and promotions as needed

Oversee hourly checks of spa amenities and assign cleaning tasks accordingly

Distribute daily gratuities to spa professionals

Provide thoughtful guest touches and personalized service — remembering preferences, offering warm neck wraps, or noting special occasions

Suggest one quarterly improvement idea to enhance the guest experience

Qualifications:

3+ years of guest service experience required (4+ years preferred)

Leadership or supervisory experience in a guest-facing role preferred

Highly organized with strong attention to detail

Comfortable with computers and point-of-sale systems

Strong communication and conflict-resolution skills

Ability to multitask and lead in a fast-paced, team-oriented environment

Proficiency in English (reading, writing, verbal)

High school diploma or equivalent required

Previous experience with Meevo a plus

Physical Demands:

Ability to stand, walk, bend, and reach for extended periods

Ability to lift up to 40 lbs

Must be able to work regular, consistent hours and some holidays

Must be able to interact positively with guests, managers, and team members

Ability to remain calm and focused under pressure

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.