Manage the assignments and duties of each Sales Assistant to ensure a balanced workload, the ability to meet deadlines, work quality and adherence to policies and deadlines.
Manage the order entry and purchase order processes and activities including all related matters such as returns, damage, compliance and other such claims.
Effectively supervise & train direct report and monitor their daily work.
Support all assign accounts and sales managers to ensure effective business transaction and relationships. Maintain a high level of customer service to support customer problem resolution and the facilitating of product sales
Effectively analyze the gross margin variances each month and take corrective action and/or inform manager of noteworthy exceptions.
Utilize the company business systems in an effective and accurate manor and maintain systems data and accuracy.
Check customer for on-time payment history each month and actively research past due payment issues to facilitate payment from the customer.
Monitor and report monthly inventory levels, prepare PSI and support and other monthly reporting as directed.
As directed, assist with the preparation of data & reports for the development of marketing and sales forecast
Carefully oversee monthly ordering of product between customers and Kubota Japan
Work to ensure that any unique business requirements of each assigned account is managed effectively.
Manage special projects as assigned; assist with the direction and maintenance of special teams projects
Responsible for staffing, conducting performance appraisals, addressing employee complaints and resolving employee problems.
Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
Establishes and communicates a training plan for staff to maintain an up-to date training force
Create and maintain a high-quality work environment so staff is motivated to perform at their highest level
Required Skills
- Assists in oversight of the Sales Assistants
Excellent communication and interpersonal skills demonstrated by the ability to resolve conflicts, develop appropriate solutions to problems, and develop and maintain mutually beneficial relationships with customers and co-workers
Strong problem solving skills and discernment for various decisions such as type of shipping method when not specified, pricing issues, or other system situations
Strong ability to manipulate large amounts of data using various spreadsheets and other data records by extracting, combining, updating, and creating new spreadsheets
Ability to follow standard work instructions; be reliable and punctual
Excellent team leadership and customer service skills
Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude and approach towards assignments, and maintain level of organization in a changing and fast paced environment
Strong command of the English language, both written and verbal
Ability to comprehend an extensive variety of instructions, both oral and written
Ability to be tactful and diplomatic in challenging situations
Ability to maintain a high level of confidentiality
Excellent written and verbal communication skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
Advanced knowledge of word processing and advanced knowledge of spreadsheet applications
Ability to travel on an as needed basis, possibly overnight
Required Experience
Associates Degree or equivalent
5 years customer service experience
- Assists in oversight of the Sales Assistants
Excellent communication and interpersonal skills demonstrated by the ability to resolve conflicts, develop appropriate solutions to problems, and develop and maintain mutually beneficial relationships with customers and co-workers
Strong problem solving skills and discernment for various decisions such as type of shipping method when not specified, pricing issues, or other system situations
Strong ability to manipulate large amounts of data using various spreadsheets and other data records by extracting, combining, updating, and creating new spreadsheets
Ability to follow standard work instructions; be reliable and punctual
Excellent team leadership and customer service skills
Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude and approach towards assignments, and maintain level of organization in a changing and fast paced environment
Strong command of the English language, both written and verbal
Ability to comprehend an extensive variety of instructions, both oral and written
Ability to be tactful and diplomatic in challenging situations
Ability to maintain a high level of confidentiality
Excellent written and verbal communication skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
Advanced knowledge of word processing and advanced knowledge of spreadsheet applications
Ability to travel on an as needed basis, possibly overnight