Job Description

CUSTOMER SERVICE AGENT (LAX)

As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

KEY TASKS AND RESPONSIBILITIES

• Welcome all customers as they arrive on the lot
• Ask about their experience with Sixt; recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Perform other job duties as assigned to meet the business needs.

YOUR QUALITIES

• High school diploma or GED
• Minimum 1-year customer service experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including day and/or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus.

Company Description

SIXT is a leading international provider of high-quality mobility services. With around 6,400 employees worldwide in 2021 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app – the SIXT App – we offer our customers digital access to more than 242,000 vehicles and around 5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 2,500 mobility partners, building a strategic, sustainable and future-proof alliance for mobility. Our employees, technological expertise, the courage to change and the will to grow – we call it “Wachstumswille” – have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 2.28 billion a year in 2021. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs – everywhere we operate.