JOB TYPE: Part-time, Regular, non - exempt

PRIMARY LOCATION: Boulder, CO

TRAVEL: Travel between both Boulder work locations required.

SALARY: $16.00-$19.00 / hour

COMPANY SUMMARY:

The Farm is a Boulder based dispensary chain with two locations that has a reputation for being the best dispensary in Boulder.  We are seeking the best and the brightest employees in the industry to help expand our team and support our objective of delivering best in class guest service.  We have created a culture of excellence that is unmatched in the cannabis industry and strive to provide an incredible place to work and grow in your career!

The Farm is an equal opportunity employer who celebrates diversity and is passionately committed to creating an inclusive environment for all employees!

GENERAL DESCRIPTION OF POSITION:

The Farm is seeking a Cannabis Service Representative (CSR) - Budtender with experience consultatively selling products to retail guests while consistently delivering world class guest service. We are seeking skilled salespeople who understand how to identify a guest’s needs and recommends a product set whose features and benefits align with those needs and is a role model for entry level CSRs.  Individuals with cannabis industry knowledge and the ability to educate guests on different strains/benefits, terpenes, delivery systems and share their personal experiences with the product preferred.

The CSR - Budtender at The Farm is a unique hybrid of guest advocate, cannabis subject matter expert, salesperson, relationship builder and team player. The ideal candidate is self-motivated, scrappy, hard-working, well organized and kind; and has a desire to help create memorable guest experiences, grow a company’s sales and profitability, and share best practices to ensure their whole team and store is successful as well.

BENEFITS:

Our employees receive medical, dental, and leave benefits at competitive rates, paid holidays, and flexible PTO as part of our benefits package. We have a fun, engaged and brilliant team of leaders, and we are looking for someone who complements our culture and brings passion and a positive attitude to our dynamic team!

ESSENTIAL DUTIES & RESPONSIBILITIES: (100% SALES) 

• Immediately welcome and check-in guests upon entry to The Farm according to company policy and state/local regulatory guidelines. 

• Engage guests in a consultative sales conversation to understand needs, recommend products and ensure guests leave The Farm with the products they need and a memorable experience. 

• Communicate current sales or special offers. 

• Upsell guests on accessories, supplementary products, and The Farm branded merchandise. 

• Consistently provide accurate information on product features, benefits, and attributes. 

• Enroll guests in the company loyalty program by explaining benefits, complete enrollment process in POS

• Properly label and package product according to state and local regulations. 

• Maintain a consistently positive, upbeat, and professional demeanor when interacting with both guests, peers and superiors. 

• Manage incoming calls, voicemails and web-orders as needed.  

• Communicate with co-workers and store leaders to understand product availability, packaging/merchandising needs and any relevant promotions or out of stock items. 

• Perform inventory audits as needed/directed. 

• Package or label incoming stock as needed. 

• Create and/or update product menus throughout the day (including chalk boards and online forums). 

• Replenish displays to ensure product stock is always cleanly and professionally merchandised. 

• Clean work area thoroughly and consistently during downtime. 

• Perform other duties as assigned, according to the needs of the business. 

• Regular and predictable attendance is required.

KNOWLEDGE, SKILLS, ABILITIES

·       Develop an understanding and expertise on all thing’s cannabis; take personal accountability for delivering accurate information.

·       Learn and understand all systems needed to properly process sales.

·       Review all important updates provided in email, conference call or in-person.

·       Mentor newer sales representatives to ensure they are adequately prepared to provide exceptional guest service, process sales and do so according to regulatory guidelines.

·       Regularly share best practices to ensure all team members benefit from newly gained knowledge or information.

·       Understanding of guest buying behavior and sales techniques.

·       Possesses the highest-level of honesty and integrity and takes accountability for one’s actions.

·       Willingness and ability to absorb new information, accept feedback and quickly adjust behavior as directed.

·       Strong collaboration and mentoring abilities.

·       Ability to balance multiple priorities and deliver results.

·       Self-awareness and the ability to adapt personal selling style to different guests.

·       Understanding of customer service and ability to consistently deliver exceptional experiences.

·       Cannabis industry/regulatory knowledge.

·       Detail orientation and exceptional organizational skills.

·       Strong written and oral communication/presentation skills.

·       Self-motivation, "can do/whatever it takes" attitude, sense of urgency for delivering results.

·       Versatility, flexibility and the ability to adapt quickly to change.

·       Team player, understanding that we “sink together or swim together”.

• Tech savvy, ability to quickly master new systems and processes.

REQUIREMENTS:

·       High School Graduate Required, some college a plus.

·       3-5 years of sales experience in a retail environment.

·       3+ years of cannabis industry experience preferred.

·       Proven history of effective cash management experience.

·       Must be 21 years of age or older to apply.

• Must have or be able to obtain a Marijuana Enforcement Division (MED) badge.

PHYSICAL REQUIREMENTS:  Role may require prolonged periods of sitting or standing for up 8 hours per day, may be required to stoop, stretch, walk, bend, twist, reach or perform repetitive motions within the course of a regular shift. Consistent interactions with guests and team members requires the ability to clearly and concisely communicate both verbally and in written form. Retail environment may be both loud and crowded to ability to remain focused and productive in this environment is required. Ability to lift/push/pull up to 100lbs required.  This role has a constant demand to operate a computer and other office equipment.   

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Expectations of any role may change at any time for any reason, employment is at will.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.