Job Description

JOB PURPOSE: Provide accurate and efficient support to internal operations by utilizing appropriate equipment to scan and route all incoming mail appropriately and coordinate all outbound volume mailings. Provide appropriate proactive communication to internal team members to ensure efficient operations.

SCHEDULE: MONDAY-FRIDAY 12:30PM-9:00PM. ROTATING SATURDAYS(APPROXIMATELY ONE SATURDAY A MONTH)

PAY: $17-$18 PER HOUR

ESSENTIAL JOB RESPONSIBILITIES:

• Sort incoming mail accurately into appropriate categories for further mail preparation.
• Classify, prioritize, and prepare claims, authorizations, and x-rays for scanning by ensuring correct procedures are followed. Accurately identify specific document types and ensure they are appropriately identified and organized.
• Review prepared mail and accurately assign barcode identification labels for document image scanning.
• Efficiently operate scanning equipment to scan documents. Accurately identify document types to be scanned and perform quality review of imaged documents. Track and communicate daily scan volumes to management and identify discrepancies and resolve as appropriate. 
• Manage document image storage and shredding appropriately in accordance client or department timelines. 
• Perform outgoing mail responsibilities accurately and timely to meet department turnaround times and client requirements. (Enrollment materials, provider and member mailings, etc). 
• Operate the outbound mail processing equipment accurately and efficiently.
• Maintain postage meter reserves by monitoring balances and requisitioning postage. Accurately assign and track client postage per department guidelines.
• Proactively monitor inventory to ensure that there is adequate supply on hand to support mail volumes. Notify management of replenishing needs and any trends or usage fluctuations. 
• Support additional workflows for other types of incoming or outgoing mail types due to internal or external requirements. (Certified/Express mail, returns, electronic receipts, rejected x-rays etc.)
• Maintain all job related equipment and troubleshoot minor technical issues when needed.
• Work collaboratively with other team members to ensure that work is distributed appropriately in order to meet turnaround times.
• Work effectively with external vendors and personnel to meet departmental goals.
• Provide good customer service to internal staff to ensure questions and concerns are addressed accurately. Provide mail and parcel delivery information as needed.
• Distribute inter-departmental mail appropriately and timely and ensure adequate paper supplies are delivered to department printers as needed.
• Ensure workspace and equipment is kept uncluttered, organized, and cleaned on regular basis.

ADDITIONAL RESPONSIBILITIES:

• Assist management with peer to peer training.
• Support additional projects as directed.
• Travel amongst buildings and deliver mail to USPS, UPS, or FedEx buildings (not required)
• Communicate to management ways to improve processes and productivity of the company.
• Contribute to the team effort by accomplishing additional responsibilities as needed.
• Perform general restocking of kitchen and bathroom supplies as needed.

MINIMUM QUALIFICATIONS:

• Required Level of Education, Licenses, and/or Certificates
• High school diploma or equivalent.
• Required Level of Experience
• None.
• Required Knowledge, Skills, and Abilities
• Entry level knowledge of Microsoft Office products such as Excel, Word, and email.
• Ability to work flexible hours with occasional regular weekend work required.
• Ability to use common office equipment such as scanners, printers, and mail processing equipment.
• Ability to adapt to changing priorities quickly.
• Ability to work effectively with a diverse group of individuals both internally and externally.
• Ability to demonstrate a high degree of accuracy and attention to detail.
• Ability to demonstrate professional behavior
• Competencies
• Detail Oriented: Ensuring that one's own and/or others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Adaptability: Openness to different and new ways of doing things; willingness to modify ones preferred way of doing things.
• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Accountability: Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
• Time Management: The ability to manage several competing tasks at once effectively, while still meeting deadlines.

PREFERRED QUALIFICATIONS

• Preferred Level of Education, License, and/or Certificates
• Valid driver’s license, appropriate insurance, and reliable transportation
• Preferred Level of Experience
• Previous experience in a mailroom operation.
• Preferred Knowledge, Skills, and Abilities
• Ability to perform basic maintenance on office equipment.
• Ability to perform basic maintenance related responsibilities.

Company Description

SKYGEN USA, historically the “SKYGEN USA Family of Companies” - comprised of Wonderbox Technologies, Scion Dental, Vestica Healthcare, and Ocular Benefits - is now a singular organization powering healthcare transformation through technology-enabled solutions that inspire stakeholders to challenge the status quo to drive efficiency, reduce costs, and elevate experiences for all throughout the digital age. The company helps payers of all sizes and across all lines of business (dental, vision, medical) become the most efficient health plans in the country through a portfolio that includes: Benefits Administration, Enterprise Technology, On-Demand Solutions, and Professional Services. SKYGEN USA now partners with American Therapy Administrators in an "affiliate"​ capacity to provide value-based administration solutions for physical and occupational therapy programs. SKYGEN USA powers the nation’s largest healthcare insurers with clients operating in over 100 markets, serving 35 million member lives on its technology platform and 10 million member lives through its outsourcing solutions. We believe a single company will make it easier for our customers to understand who we are, what we do, and how to do business with us. Visit WWW.SKYGENUSA.COM.