Job Description
Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.
Salary range: $38000 - $48000 per year.
RESPONSIBILITIES:
Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
Responding to customer requests in a courteous and timely manner.
Onboard new client accounts, which includes the collection of required documentation and client information.
Effectively communicate and present the product solution and value proposition to customers.
Engaging in dynamic customer service procedures, standards, and policies.
Providing consistent, concise, accurate internal and external communications.
Continuously improving knowledge of corporate procedures.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
Qualifications
High school diploma or equivalent required.
Prior customer service experience preferred.
Upbeat and outgoing personality. Positive attitude.
Able to accomplish a variety of tasks in an efficient and organized manner.
Excellent written and verbal communication skills.
Strong problem-solving and conflict resolution skills.
Showcase a professional and friendly manner when interacting with customers.
Detail-oriented with the ability to line up and organize workflow.
Additional Information