Job Description

WHO IS SMB TEAM? SMB Team is a rapidly growing marketing agency and coaching business for lawyers, based out of Philadelphia. After 3 years of 300% year-over-year growth, we have quickly become one of the top brands in the legal-industry.

Our 2023 plan is to scale from $4M and 21 employees (now) to $35M and 140 team members.

Bottom Line: We change lives. Want proof? Read our Google MyBusiness reviews. And here’s a quick video to show you a bit about our culture…

• HTTPS://VIMEO.COM/545053337/A0B0744A61
• SOUNDS EXCITING? SEND A SHORT (1-3 MINUTE) VIDEO TO DENNIS AT DENNIS @SMBTEAM.COM AND CC BILL @SMBTEAM.COM (OUR CEO) TO BE CONSIDERED FOR AN INTERVIEW.

There are 3 parts to our business. 1) Educational Branding, 2) Marketing Services, 3) Group Coaching. Here's how we will grow each of them...

• EDUCATIONAL BRAND: We run the largest talk show in the legal industry right now. Every week, we get hundreds of lawyers on our webinars by interviewing top thought leaders (as seen on our YouTube). This is a big lead generator and was spun into large virtual Summits and Challenges that produce the majority of our sales. We spend a lot of money on Facebook, YouTube & Google Ads and are aggressive with our content strategy. The goal is to become THE source of education for lawyers.
• MARKETING SERVICES: We handle Google ads, YouTube ads & Landing page marketing for over 100 law firms. Our goal is to scale our services business to over $15M in revenue by 2023. We intend to expand our done-for-you marketing services into SEO and Facebook Ads for our clients. Eventually we will expand out of legal.
• COACHING SERVICES: We have a rapidly-growing group coaching program for lawyers. In under 6 months, we went from 0 to 70 coaching clients paying us $20K per-year for coaching. This has huge potential. We will scale this to $15M per-year in revenue by 2023 alongside our agency. We coach lawyers on leadership and marketing.

Our hybrid business model (marketing services AND coaching) approach is a key differentiator to our business. Our vision is to disrupt the traditional “marketing agency model” by pioneering a transparent, education-first approach that not only generates leads for clients, but also helps our clients become a better business owner.

We are also client experience & culture obsessed as displayed by our 75% Client Net Promoter Score (NPS) and a 90% Employee NPS.

Lastly, we are a Monthly-Recurring-Revenue (MRR) business. So, retention rate is everything. CLIENT EXPERIENCE SPECIALIST (YOU): RESPONSIBILITIES:

• Onboarding clients and communicating strategies to our clients. Google ads/PPC experience is a must
• Conduct monthly reporting calls with clients to clearly articulate their campaign progress and suggest changes that will help reach their goals
• Fanatically update the client profile in our CRM platform so that the rest of the company knows EXACTLY where each client stands and the most recent action you’ve taken to improve it

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Communications, Marketing, Organizational Behavior, Psychology.

• 1-2 years of client relationship management experience is an absolute must. Internships and previous job experience will definitely be considered

• Experience in a fast-paced, growth-oriented environment. Can’t think of one? Get creative in showing it... or don’t apply

We want you to have the experience to show that you can be a fantastic addition to our team right out of the gate. We don’t have the time to teach you basic human interaction skills while we’re tripling our company (again) this year.

DESIRED CHARACTER TRAITS:

• HIGH degree of accuracy. Getting basic stuff wrong or following clearly communicated direction is intolerable.

• HIGH degree of reliability. We are not a 9-5 company. We work hard outside of normal business hours at times and we don’t mind because of the passion we feel for our mission and our company.

• Strong written AND oral communication skills.

• Strong interpersonal skill. You are able to read between the lines and pull information out of clients.

• Passion and humble self-confidence.

• Teachability. We’re investing precious time in you and won’t tolerate arrogance or disrespect.

• Near OCD-level of organization. Is your pocket calendar your best friend? Let’s talk.

• Punctuality. Don’t be late on deadlines or late for meetings.

Does this sound like we’re reading your mind or we’ve known each other for years? B-E-A-Utiful. Last checklist, coming up!

Job Type: Full-time

SALARY RANGE: $68,000 -$76,000 per year

Company Description

Who is SMB Team? SMB Team is a rapidly growing marketing agency and coaching business for lawyers, based out of Philadelphia. After 3 years of 300% year-over-year growth, we have quickly become one of the top brands in the legal-industry. Our 2023 plan is to scale from $4M and 21 employees (now) to $35M and 140 team members. Bottom Line: We change lives. Want proof? Read our Google MyBusiness reviews. And here’s a quick video to show you a bit about our culture... https://vimeo.com/545053337/a0b0744a61 Sounds exciting? Send a short (1-3 minute) video to Dennis at dennis @smbteam.com and CC bill @smbteam.com (our CEO) to be considered for an interview. There are 3 parts to our business. 1) Educational Branding, 2) Marketing Services, 3) Group Coaching. Here's how we will grow each of them... Educational Brand: We run the largest talk show in the legal industry right now. Every week, we get hundreds of lawyers on our webinars by interviewing top thought leaders (as seen on our YouTube). This is a big lead generator and was spun into large virtual Summits and Challenges that produce the majority of our sales. We spend a lot of money on Facebook, YouTube & Google Ads and are aggressive with our content strategy. The goal is to become THE source of education for lawyers. Marketing Services: We handle Google ads, YouTube ads & Landing page marketing for over 100 law firms. Our goal is to scale our services business to over $15M in revenue by 2023. We intend to expand our done-for-you marketing services into SEO and Facebook Ads for our clients. Eventually we will expand out of legal. Coaching Services: We have a rapidly-growing group coaching program for lawyers. In under 6 months, we went from 0 to 70 coaching clients paying us $20K per-year for coaching. This has huge potential. We will scale this to $15M per-year in revenue by 2023 alongside our agency. We coach lawyers on leadership and marketing. Our hybrid business model (marketing services AND coaching) approach is a key differentiator to our business. Our vision is to disrupt the traditional “marketing agency model” by pioneering a transparent, education-first approach that not only generates leads for clients, but also helps our clients become a better business owner. We are also client experience & culture obsessed as displayed by our 75% Client Net Promoter Score (NPS) and a 90% Employee NPS. Lastly, we are a Monthly-Recurring-Revenue (MRR) business. So, retention rate is everything.