Position Overview

Responsible for managing all aspects of implementation of SMRxT technology into the customer’s workflow including training, integration and problem solving.

Experience

At least 5 years of experience in healthcare enterprise relationships, specifically focused in pharmacy.

Responsibilities:

• Maintain deep professional and technical knowledge of SMRxT product offerings
• Ensure proper internal team coordination on behalf of the customer to sales, customer engagement, product development and manufacturing
• Evaluate and track implementation progress per customer and report back to SMRxT management team
• Manage multiple customers simultaneously
• Obtain customer requirements and lead customer through implementation process
• Understanding of customer needs for future product development
• Contributes to team effort by accomplishing related results as needed

Skills & Qualifications:

• Ability to train groups and individuals on technical product
• History discovering customer needs and meeting customer deadlines
• Ability to follow project plan process
• Understand pharmacy workflows
• Product and industry knowledge
• Understand system integrations and interoperability
• Presentation skills
• Understand basic supply chain management
• Client relationship building
• Familiar with online project management tools (JIRA/Confluence)