Job Description

ABOUT US:

SOCi is the leading social media and reputation management platform built to address the complex needs of multi-location enterprise companies. An award-winning leader in the industry, SOCi has pioneered more than a dozen unique marketing tools to help multi-location brands oversee, maintain, and protect their brand at the national level, while simultaneously scaling presence across hundreds, sometimes thousands, of local pages.

OUR ACCOLADES INCLUDE:

• Inc. 500 honoree two years in a row (2018 and 2019) for Fastest Growing Companies in America
• Entrepreneur magazine, Top 10 Marketing Provider for Franchise two years in a row
• Local Visionary Award for “Best Social Media Solution for Multi-Location Retailers” 
• Business Review’s Top 10 Start-Up’s to Watch

*THIS IS A FULLY REMOTE POSITION

ABOUT THE ROLE...

• Collaborate with Product Managers on documentation and communication of new releases and product changes

  • In-app announcements and tutorials

  • Knowledge base articles

• Collaborate with Customer Success and Product Marketing on Go-to-Market materials to ensure successful product launches

• Collaborate with Product Marketing on win-loss interviews and analysis 

• Assist the product development in the collection and organization of platform metrics via a variety of tools 

• Ensure adequate company communication of new product updates via biweekly email

• Assist with product development research (competitive, api etc)

• Assist Product Teams with app review submission as needed

• Ad-hoc testing, wireframing, functional spec and ticket writing as needed

ABOUT YOU...

You are a curious, creative, and analytical person who is eager to learn about product development process and grow both professionally and personally in a scrappy-customer-centric environment.

YOU MUST HAVE: 

• Excellent communication skills
• Determination to drive your own learning and teach others
• Passion for problem-solving
• Scrappy-can-do-attitude
• Customer-facing experience
• Keen interest in product development

WHAT'S SOCI'S CULTURE LIKE?

Led by a team of industry experts, SOCi is leading the pack in Social Media and Reputation Management. Our passionate team of SOCialites work at convenient locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages and 401k (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. 

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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