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Guest Service Agent/Front Desk

SOFITEL

Guest Service Agent/Front Desk

Philadelphia, PA
Full Time
Paid
  • Responsibilities

    Job Description

    $500 Bonus after successful 90 days
    Don't miss out on this opportunity!

    First impressions are lasting impressions!
    We are seeking qualified, service-minded ambassadors for the Guest Service Agent/Front Desk position.

    ** Guest Service Agent/Front Desk**

    ** What’s in it for you:**

    • Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
    • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
    • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

    ** What you will be doing:**

    • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
    • Handling incoming phone calls to the hotel including In-house guest requests.
    • Enrolling guests in our ALL Accor frequent guest program.
    • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
    • Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
    • Responsible for a cash bank and following all cash handling procedures.
    • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
  • Qualifications

    Qualifications

    ** Your experience and skills include:**

    • Previous experience with Opera a plus or a comparable property management system (PMS).
    • Must have experience working with computers, specifically Word, Excel and messaging.
    • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
    • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
    • Must be flexible with days and hours.

    Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.