Job Description

COMPANY OVERVIEW:

SOTA Imaging has been around as a specialized U.S. manufacturer in dental and medical technology products for nearly 30 years. Through innovative dental imaging technologies, we allow modern dentists to experience premium digital imaging products. Come work with our innovative team to help us continue providing unique products to our customers. With your help, we will continue towards leading the future of dentistry. You will be challenged, rewarded, and inspired with the help of a fun, smart, enthusiastic environment here at SOTA Imaging.

We offer a strong benefits package, PTO, and most of all, an awesome company culture. Compensation will vary depending on candidate's experience and value they can add to the company.

JOB OVERVIEW & RESPONSIBILITIES:

SOTA Imaging is in need of an enthusiastic individual who will provide exceptional customer service as a Technical Support Advisor. This is a full-time position where the role of the Technical Support Advisor will be responsible for providing technical support via phone (inbound and outbound) and remote computer log-ins. The Technical Support Advisor will be responsible for addressing customer problems and requests in a courteous manner.

RESPONSIBILITIES:

• Provide technical support to existing and new accounts, troubleshooting technical issues through phone and remote computer log-ins.
• Explain solutions step by step, patiently and provide valuable support for computer users from different work environments.
• Log and keep records of customer calls (Salesforce / Zendesk).
• Analyze call logs so common trends can be spotted to help fix underlying problems.
• Work with Engineering to test company equipment (Cameras, Sensors, and Software).
• ssue RMA’s (Return merchandise authorization) to customers.
• Troubleshoot RMA’s (Cameras & Sensors) to duplicate issues that customers are having and determining the next course of action.
• Calibrate X-Ray Sensors

SKILLS & QUALIFICATIONS:

• Strong interpersonal skills
• Multi-tasking
• Strong analytical and problem-solving skills
• Strong computer knowledge in networks and software (technical knowledge)
• Ability to maintain composure under pressure
• Client relationships
• Documentation
• Collecting and analyzing data (common trend in support tickets)

Company Description

SOTA Imaging was established in Orange County, CA in 1987 as a developer of precision optical components. For thirty years, SOTA Imaging has specialized in developing new and emerging technologies in the medical and dental industries. A short list of products include: dental x-ray and video imaging software, imaging devices, and optical components. Through exceptional product design, full-cycle development, and precise engineering and manufacturing, SOTA Imaging has established a reputation for creating premium products in Orange County, California. Currently, SOTA Imaging is in a rapid growth phase and is in need of new employees that will join the team reach for even greater success.