Patient Experience Coordinator at Southwest Breast and Aesthetics
We are looking for a new addition to our team! This is a position for a positive, outgoing, and compassionate person who thrives in customer service positions. We are a three surgeon Plastic and Reconstructive surgery practice. Mon through Friday typically from 9-5. Because we have clinics several times a week, hours may vary by an hour depending on patient needs. The first 2 weeks at the office will be a paid training period during which both parties will be able to assess if they feel the position is a good fit. Benefits available after the first 3 months include: 1. 2 weeks of paid time off per year (with an opportunity to build up to 3 weeks)2. 24 hours of sick leave per year 3. Medical, Dental and Vision insurance4. 401KThe first 3 months at the office, including the 2 weeks of training, will be part of a probation period during which unemployment will not be offered if for any reason you were to decline the position. Once hired, if you decide at any point to resign from the position, we require 2 weeks notice so we can arrange for appropriate coverage.
Job Responsibilities include:
-Check in and check out patients for appointments
Collect copay and process patient payments
Check insurance eligibility/benefits
-Review patient paperwork
Patient satisfaction follow up
Scanning medical information to EHR
Checking and routing faxes
Work Experience:The ideal candidate has previous call referral experience as well as experience obtaining insurance verification. Previous EHR experience preferred. We used "Advanced MD" in our office.
Schedule:
8 hour shifts
Day shifts only
No weekends/No Call
Work Location:
Phoenix 4 days a week. Chandler 1 day every other week.
We are looking for people that are focused on improving the patient experience and maximizing office efficiency. This is a very demanding position however our team members are rewarded for their hard work. We have a strong bonus structure and a very positive work environment focused on teamwork and open communication.