Job Description

SP Management has an exciting opportunity for a Client Service Representative Role in Temecula! SP Management specializes in providing products and services to the Riverside population on behalf of our client. Our team members operate in a fast-paced dynamic environment that is essential to delivering superior client services in community-based settings. We are searching for a Client Service Representative to provide sales expertise and services to a client that will improve their margins, bottom-line, and overall exposure throughout the market.

As a Client Service Representative, you will be responsible for maintaining professional relationships by providing top-notch customer service and addressing all customer service matters. You will also support company revenue by assisting in community outreach events to enroll potential new customers and having clear well-defined goals. The Client Service Representative will assist the Account Manager with client satisfaction, monitoring marketing programs, collaborating with vendors, developing, and implementing business development plans and strategies.

CLIENT SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Responsible for developing and managing relationships with clients to resolve challenges and address concerns in a timely manner

• Build strong relationships with clients and customers by utilizing consultative skills to uncover needs and present tailored product/service recommendations

• Assist the Account Manager by providing support to meet customer expectations, provide solutions, and promote products and services.

• Create daily territory schedules that accurately reflect clients’ preferred community locations and communicate them with the Account Manager

• Develop and maintain excellent working relationships with the Account Manager in the assigned territory to collaborate on a customer-focused approach

• Collaborate with the Account Manager to address long-term and short-term program enrollment goals to increase client revenue

• Communicate all client and customer issues to the Account Manager

CLIENT SERVICE REPRESENTATIVE REQUIREMENTS:

• Bachelor’s Degree preferred

• 1-3 years’ experience in a customer service role

• Ability to multi-task and work independently as well as in a team

• Strong work ethic and inner drive to continually acquire new clients

• Commitment of the confidentiality of customers records

• Reliable transportation and flexibility to travel within a 20-mile radius