Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Vision insurance
Location: Skin & Wellness Centre Falls Church City
About Skin & Wellness Centre
Skin & Wellness Centre is a premier destination for advanced skincare, holistic wellness, and aesthetic treatments. We combine medical-grade technology with integrative wellness services to deliver exceptional results and a luxury client experience. Our mission is to elevate beauty, health, and well-being through innovation, expertise, and personalized care.
Position Overview
The Manager with experience in Spa management with strong experience on the overall operation, performance, and guest experience of Skin & Wellness Centre. This role requires a hands-on leader who can manage daily operations, lead and inspire the team, drive revenue, and ensure the highest standards of service, compliance, and client satisfaction.
The ideal candidate is organized, proactive, polished, and deeply aligned with wellness and skincare excellence.
Key Responsibilities
Operations & Leadership
Oversee daily spa operations to ensure smooth and efficient workflows
Lead, manage, and support spa staff including front desk, therapists, estheticians, Yoga Teachers and wellness practitioners
Create staff schedules, manage time-off requests, and ensure adequate coverage
Maintain a positive, professional, and high-performance culture
Conduct team meetings, performance reviews, and ongoing coaching
Guest Experience & Service Excellence
Ensure an exceptional, consistent, and personalized guest experience
Address guest concerns or complaints promptly and professionally
Uphold brand standards, treatment protocols, and service rituals
Foster long-term client relationships and loyalty
Sales, Revenue & Growth
Drive spa revenue through service optimization, retail sales, memberships, and packages
Train and motivate staff to achieve individual and team sales goals
Monitor KPIs including booking utilization, retail conversion, retention, and revenue per guest
Support marketing initiatives, promotions, events, and partnerships
Financial & Administrative Management
Oversee daily reporting, cash handling, and POS reconciliation
Monitor expenses, payroll, and inventory to meet financial targets
Manage product ordering, stock levels, and vendor relationships
Assist ownership with budgeting, forecasting, and performance reporting
Compliance, Safety & Quality Control
Ensure compliance with state licensing, sanitation, health, and safety regulations
Maintain cleanliness, treatment room readiness, and equipment functionality
Oversee proper use and care of advanced skincare devices and technologies
Ensure all staff certifications and licenses are current
Qualifications & Experience
Minimum 3–5 years of spa or wellness management experience
Strong background in skincare, aesthetics, or wellness (medical spa experience preferred)
Proven leadership and team-management skills
Strong sales acumen with experience driving revenue and retail performance
Excellent communication, organization, and problem-solving skills
Proficiency with spa software, scheduling systems, and POS platforms
Professional appearance and demeanor aligned with a luxury brand
Qualifications
Experience with medical-grade skincare devices and advanced treatments
Background in hospitality, luxury spa, or wellness retreats
Compensation & Benefits
Competitive salary range (commensurate with experience)
Performance-based bonuses and incentives
Employee discounts on services and products
Growth opportunities within a rapidly expanding wellness brand