Responsible for assisting members with collection questions and issues. Collection reports and 3rd party collection company.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Responsible for assisting collection members with questions, problems, payment arrangements, and/or research on their accounts

Responsible for completing new checking report for courtesy pay review, review courtesy pay on existing accounts for 30 days negative.

Repossession process, sending accounts/loans to tekcollect

Call delinquent members and make payment arrangements and/or collect payments

Loan processing, verifying the member and booking the loan

Cross sells new products and services to existing members

Have a general understanding of the loan's sections in Portico

Work Contact Manager Queue as required and in a timely fashion and meet weekly cross sell goals

Performs other occasional functions as assigned by supervisor

KNOWLEDGE AND EXPERIENCE:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to calculate figures and amounts such as interest, rates, percentages, ratios

Ability to read, analyze and interpret instructions, procedures and regulations

One year PC experience including word, excel, and other Microsoft applications

Complete working knowledge of credit union products and services, including but not limited to: loans, savings accounts, share draft programs, collection queue, etc.

Knowledgeable about the credit union system, its structure, common language and acronyms, philosophy and the credit union’s mission statement