Job Description

Do you have experience helping people with their personal technology? Are you looking to increase your level of sophistication in Information Technology? The End User Analyst's role is to provide a point of contact for end users to receive support within the organization's desktop computing environment. The position will be staffed full time at our client’s great location in the downtown Portland area, supporting users with their daily technology needs. The position requires great communication skills and the ability to learn through experience.

RESPONSIBILITIES:

•Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.

•Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.

•Track inventory and purchase desktop hardware and related products.

•Collaborate with client manager and Tier 2 IT support to fix advanced issues.

•Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.

•Proactively tests new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.

•Assists Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.

•Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems

•Consistently produces trouble tickets and resolutions documentation of all work processes.

REQUIREMENTS:

•Proficient in using Microsoft Windows and Apple OS X operating systems.

•Hands-on hardware troubleshooting experience.

•Ability to listen and understand issues from the end-user, communicate resolution and then deliver support to the end user.

•3+ years in a customer service role.

•Excellent communication skills -- verbal, written and presentation.

•Excellent critical thinking and analytical problem solving skills. Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.

•Ability to collaborate and communicate with team members, clients and other areas of IT

•Ability to communicate complex information into user-friendly terms.

•Ability to produce a quality of work that is of a consistently high standard.

•Ability to schedule priorities, document, and stay on task with deadlines.

Company Description

Sparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff.