Job Description

ESTABLISHED MSP IS LOOKING FOR A SERVICE DESK ENGINEER

SPN Networks has been in business for more than 15 years, and we strive on providing our customers with innovative technology solutions that help them grow there business.

We are looking for a Candidate that has SERVICE DESK ENGINEER and is looking for an opportunity to work in a challenging environment with a fantastic team. You'll be working closely with the Help Desk team to help troubleshoot and solve help desk issues.

WHAT WE OFFER:

• Health Insurance
• Dental Insurance
• Paid Vacation Days
• Paid Sick Days
• Paid Holidays
• 401K

JOB DESCRIPTION:

We are a fast-paced Managed IT Service Provider and IT Consulting firm based in Santa Fe Springs, CA with clients across LA county. We are looking for an enthusiastic tech savvy individual who will make a great asset to our growing company. Applicants for the Service Desk Engineer position must be reliable, respectful, punctual, a team player, and love helping others. IT Technicians are required to have a strong knowledge of computers, broad understanding of hardware/software, operating systems, workstations, servers, and network equipment. Knowledge and understanding of Professional Service Automation (PSA) tools, remote management monitoring (RMM) tools, cloud computing, cloud services, and IT security is preferred. Communication skills is a must as this position requires frequent interaction with clients. IT Technicians will also contribute to the company’s knowledgebase to maintain client documentation and troubleshooting steps. Further education to best serve our clients through reading, online training, and research activities are also necessary.

RESPONSIBILITIES:

• Dealing with incoming faults in a professional, courteous manner over the phone and via email
• Taking ownership of faults and managing them in a logical and methodical manner
• Conducting full and through diagnostics with end users to enable first point of contact fault resolution
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

SKILLS & EXPERIENCE

• Familiar with working on Windows 2003/Windows 2008, or Linux based distributions (preferably within a hosting environment)
• A keen interest in networking and WAN technology
• Must be able to demonstrate a customer first approach to support
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for trouble shooting & problem solving
• Have solid experience in a helpdesk or technical support environment
• Highly organized and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required
• Knowledge of the Microsoft Office suite, including Visio
• Must be able to work evening and/or weekends as deemed necessary
• Reliable transportation and a clean driving record
• Microsoft Technologies (Workstation/Server OS, Exchange, IIS, SQL, etc)
• Knowledge and expertise administering Active Directory, GPO, DNS, DFS, DHCP, etc
• Experience with Office 365. (Migration experience a big plus)
• Experience with Cloud environments such as Amazon AWS or Microsoft Azure
• General Networking (TCP/IP, Wireless Networks, Switches, Routers)
• Minimum 5 years of IT experience working in a lead capacity to support diverse and complex IT systems

Lots of space to learn and grow! Every day will be different. Join a team that's like family.

Since 2002, SPN has built a strong reputation in our industry by providing customers with best-in-class products and stellar services. We are always on the lookout for qualified individuals who we think would be a great fit for our company. If you have a passion for technology and are looking to advance your career in a fun and mutually supportive environment, we would love to hear from you.

SPN offers competitive pay, a comprehensive benefits package, and a great working environment. Our team is open, friendly, and results-oriented. You’ll always find that an opportunity to learn and grow is just around the corner. We’re expanding quickly and always welcome great additions to our team!

Company Description

Since 2002, SPN has built a strong reputation in our industry by providing customers with best-in-class products and stellar services. We are always on the lookout for qualified individuals who we think would be a great fit for our company. If you have a passion for technology and are looking to advance your career in a fun and mutually supportive environment, we would love to hear from you. SPN offers competitive pay, a comprehensive benefits package, and a great working environment. Our team is open, friendly, and results-oriented. You’ll always find that an opportunity to learn and grow is just around the corner. We’re expanding quickly and always welcome great additions to our team!