Job Description

Sprious is seeking a high-energy, well-organized, and compassionate Account Manager to assist our customers with their needs, as well as developing & nurturing relationships with our existing users. 

If you’re looking to be a cog in a corporate machine, look elsewhere. But if you’re a passionate self-starter with a ton of ideas who wants to help build the customer experience at one of Lincoln’s fastest-growing new technology companies, you’re in the right place!

We want YOU to help our customers learn and grow with us. We want YOU to build repeatable systems and processes to expand our organization. We want YOU to make our clients successful and improve our customer retention. 

We offer a competitive salary along with a generous benefits package that includes a 401k match and company-paid health insurance, plus voluntary vision & dental. Plus: smoothies, kegs, ping pong, pool, daily meditation, Smash Brothers tournaments on a HUGE television, access to the Cigar Lounge, your choice of a sitting or standing desk, a free parking pass at a Haymarket Garage that’s only a stone’s throw from the Pinnacle Bank Arena, and free books! That’s right - request any book through the Sprious Reads program and we will buy it for you. We’d like to see the corporate machine beat THAT.

For the position itself we have some basic requirements (see below), but we are looking first and foremost for a culture and values fit. If you’re driven, caring, outgoing, and determined to improve yourself and those around you both personally and professionally, then come and join the dynamic team at Sprious!

RESPONSIBILITIES:

• 70% of your time will be spent on Account Management duties

• 30% of your time will be spent on answering customers incoming questions through our Customer Success channels

• Become a product expert of our products and services

• Reach out to customers regarding upgrades, cancellations, or other account concerns

• Build and maintain contacts, pipeline, and workflows in our CRM platform

• Search out new business opportunities within our existing customer base

• Serve as a sales liaison between the Customer Success team and the Sales team

• Work on QBR (quarterly business review) content and presentation materials

• Collaborate with the marketing team on customer initiatives to drive sales growth

• Follow up on CSAT and NPS survey responses

REQUIREMENTS:

• Minimum of 1 year experience in sales and client relationship management with demonstrated success in the following areas:

  • Maintaining existing relationships and accounts

  • Upselling, cross-selling, and engaging with inactive customers

  • Consistently communicating in a professional, customer-focused manner

  • Listening to customer needs and asking thoughtful, probing questions

• Personable - you will need to be able to work with all customers with dedication and empathy

• Highly organized - we are data driven and constantly working to improve our processes, and want you to help us do so

• Excellent written, verbal, and presentation skills

• High personal integrity and character

• A passion for making customers successful

• Experience with CRM platforms is desirable, but not required

This is not a remote position - we are seeking a candidate that is able to work in the Lincoln, NE office for this role.

Pay Rate: $17.00 per hour

Questions:

Sarah Foley, Chief of Staff

careers@sprious.com