SPS Mechanical a South Jersey Plumbing & HVAC Contractor has an opening for an experienced Customer Service Representative. This is a full-time role located at our office in Swedesboro, NJ.

RESPONSIBILITIES

You will promote customer satisfaction by converting incoming customer calls and communication into booked service appointments. Answer the phone promptly and professionally. Call customers to confirm appointments and schedule, as necessary. Work closely with Dispatcher to coordinate scheduling. Sell new and renew service agreements. Ensure the accurate capture, data entry and maintenance of customer information. Be familiar with our company, products, and services so many questions can be answered without consulting others. Alert managers quickly to significant customer issues, serving as a champion of the customers to our company. Win the confidence of new clients when they call for service or repairs. Perform customer satisfaction calls after each visit. Communicate effectively with associates, superiors, vendors, and customers. Maintain and update our customer database with complete and accurate information. Assist with clerical duties as needed.

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QUALIFICATIONS

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills.
• Professionalism – patience, poise and tact and ability to deal with high volume customer traffic.
• Effective verbal and written communication skills and listening skills.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to work full-time during office hours in person (no hybrid or remote work available).

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EXPERIENCE & EDUCATION

• 3+ years’ customer service experience or equivalent, good communication and administrative skills
• High School diploma or GED equivalent, some college preferred

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BENEFITS

Salary based upon experience, medical, dental, 401(k), vacation, holidays.