Job Description
SST Group offers a broad range of solutions for hospitals, large medical centers and doctor's offices from simple data storage to specialized DICOM medical solutions. We have been in the medical solutions business for 17 years and sell to some of the biggest names in the industry. With our product offerings, we are poised for explosive growth. Products from the SST Group are changing the way the medical industry distributes images to patients and referring physicians.
WHY A CAREER WITH SST GROUP, INC:
- Base salary range $50K - $60K, based on experience
- Commission component additional $15K-$30K per year
- Proven Sales Structure & Methodology with a Strong Sales Support & Training program
JOB DESCRIPTION
- Our Customer Success Specialist will partner with Sales and Services colleagues to tailor service offerings for each account aligned with service contracts, supplies and customer expectations.
- Use reports and data to analyze, prioritize, and make decisions regarding accounts in their territory. This includes tracking product utilization rates, feature usage and taking action to make sure customers understands all of the options available to them from SST.
- Our Customer Success Representative must be able to think critically. At times, they will need to adapt solutions to meet evolving customer strategy and specific account requirements.
- Attention to detail, empathy, and the ability to work in a fast-paced environment, handling large volume without sacrificing quality, are required to be successful in this position.
SKILLS/KNOWLEDGE/ABILITIES
- Critical thinking: Ability to assess, analyze, and act independently to achieve goals.
- Self-Motivation: Demonstrated drive to achieve beyond what is expected in a customer service, customer success, software, or healthcare setting.
- Technical proficiency: Experience applying technology in a corporate setting and demonstrated ability to learn new technology quickly.
- Communication: Professional communication skills over various channels with internal and external stakeholders. Ability to effectively collaborate with internal teams.
- Time Management: Ability to prioritize and handle a large volume of multiple, concurrent requests.
- Experience with a Customer Relationship Management system, Salesforce, and screen sharing software desired
- Customer-facing personalized customer success, customer service, and account management desired.
- Background in healthcare sales and technical sales a plus.
REQUIREMENTS:
- College degree or equivalent experience
- 2 years Sales or Customer Success Experience
- Successful track record and sales experience a plus
Company Description
Based in the heart of Silicon Valley, SST Group has been an innovative leader in DICOM image delivery and management since 2004. Products range from simple data storage to specialized DICOM medical solutions and include image delivery systems, DICOM utilities, and software designed to store, organize and share medical images within PACS systems.