ST - Field Operations Service Technician

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Alpen High Performance Products Inc

ST - Field Operations Service Technician

Louisville, CO
Full Time
Paid
  • Responsibilities

    Job Title: Field Operations Service Technician

    Company: Alpen High Performance Products

    Location: Nationwide (Travel Required)

    Compensation: $19–$31 per hour, depending on skills and experience

    Job Type: Full-Time

    About the Role

    As a Field Operations Service Technician, you will represent Alpen on-site at customer locations, performing hands-on service, repair, and adjustment of high-performance windows and doors.

    This is a field-based, construction-focused role requiring mechanical aptitude and comfort working with tools and building materials. It is not an IT or desk-based position.

    You’ll travel throughout the continental U.S., working independently while staying closely connected to a supportive internal team.

    Key Responsibilities

    • Travel to customer sites to assess, repair, and service Alpen window and door systems
    • Diagnose and resolve issues related to installation, product performance, or hardware
    • Perform adjustments, repairs, and field modifications in accordance with AAMA standards
    • Evaluate job site conditions and determine practical, on-the-spot solutions
    • Complete detailed Field Service Reports using a tablet or laptop
    • Communicate clearly and professionally with customers and internal teams
    • Safely lift and handle materials weighing up to 75 lbs.

    Preferred Experience & Qualifications

    • Hands-on construction experience preferred (remodeling, framing, finish carpentry, exterior work, or window/door installation)
    • Strong mechanical aptitude and ability to troubleshoot physical systems (not software/IT systems)
    • Experience with window and door installation from start to finish, including trim work
    • Familiarity with window/door hardware systems (casement, awning, hung, sliding, European inswing, sliding glass doors)
    • Strong customer service and communication skills
    • Self-motivated with strong attention to detail and organization
    • Comfortable using basic digital tools for reporting (no advanced technical/IT skills required)
    • Valid, travel-ready U.S. Driver’s License
    • Bilingual in Spanish is a plus

    What We’re Looking For

    We’re looking for someone who enjoys working with their hands, solving real-world problems on job sites, and delivering a great customer experience. This role is ideal for individuals with a background in construction or skilled trades who are comfortable traveling and working independently.

    Benefits

    • Medical, Dental, and Vision Insurance
    • Paid Time Off (PTO)
    • Company-Paid Major Holidays
    • Travel opportunities
    • Ongoing training and development