Job Description

STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit www.stanleyhealthcare.com. POSITION SUMMARY Will drive or fly to customer locations to provide on-site Professional Services and support to clients using STANLEY Healthcare products. Will be responsible for the supporting services to deploy a RTLS system in the Acute Care Market. Understanding of network connectivity and software configuration troubleshooting will also be necessary.   ESSENTIAL JOB FUNCTIONS

• Represent the company during onsite working hours in a hospital environment.  Work included will be mostly on the PC but long working hours on your feet will be required.
• Install, configure, and commission new systems by following company procedures and processes
• Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment
• Complete facility site surveys to determine usability for products manufactured and/or sold by the Company
• Provide training to facility personnel to show the correct operation and maintenance of installed equipment
• Perform administrative duties including writing facility visit reports, completing service or post installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on company vehicle
• Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned
• Ability to work flexible hours according to customer requirements
• This is a customer facing role.  The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.
• Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project.  
• This position will require a self-motivator who works well independently
• Other duties as assigned

  REQUIRED QUALIFICATIONS

• High School Diploma or GED
• 2+ years of experience with Electronic Engineering, Software Engineering, Networking, or related field
• An Associate Degree in Electronics, Networking, or a related field 
• Valid Driver’s License with no restrictions

  PREFERRED QUALIFICATIONS

• Hands-on experience using test equipment such as Network Cable Testers, Digital Multi-Meters, Spectrum Analyzers, and RF Watt Meters
• Previous experience with field service work requiring extensive travel
• Experience with customer solution training

PHYSICAL

• Required to lift up to 50 lbs. 75lbs may be required in some instances
• Required to climb and stand on ladders, sometimes for extended periods of time
• Required to work with tools while reaching above your head for extended periods of time \
• Required to stand for 8+ hours at a time

  TRAVEL

• Must have the ability to travel extensively, overnight, on a regular basis
• 75% travel

Company Description

Stanley is recognized as an industry leader in security products and solutions.