Job Description

The DEPOSIT AND PAYMENT OPERATIONS MANAGER is responsible for overseeing all deposit and payment operations for the organization and its impact. This includes oversight of overdraft programs, check acceptance and processing, ACH origination and processing including ODFI and RDFI requirements, business and consumer deposit operations expertise, all wire processing for business and consumer, , deposit product exceptions oversight, branch balancing, remittance processing, VOD processing, and remote deposit capture support. This supervisory position includes developing and leading the team to ensure it is meeting the members’ needs and STCU’s strategic vision. This role includes vendor management, business continuity, continuous improvement, audit and regulatory oversight, budget responsibilities as well as collaboration with other teams.

CORE JOB REQUIREMENTS/OUTCOMES

• Serve as a leader and mentor to the Deposit and Payment Operations team by providing training, coaching and development opportunities, creating standards of work and identifying process improvements to enhance team member knowledge and growth.
• Drive member value by overseeing and maximizing service delivery, managing complexity, assessing risk, establishing cycles of process improvement, and balancing strategy and execution with desired performance. Monitor, report on, and ensure achievement of service level standards and identified KPI’s.
• Provide oversight by troubleshooting all incoming and outgoing payments including wires, ACH and share draft files, mobile and merchant deposits, out of balance GL’s and miscellaneous processing issues. Respond and make recommended changes in accordance with ACH, Deposit Compliance, RDC, Mobile and BSA audit findings.
• Demonstrate ongoing applied use of continuous improvement knowledge by streamlining daily tasks and processes, eliminating waste and leveraging the technology stack owned and use to optimize team daily performance, make data driven recommendations for workload alterations and staffing needs.

CORE LEADERSHIP PRINCIPLES

• Lead by example by aligning actions with shared values.
• Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
• Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
• Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
• Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

OTHER ESSENTIAL FUNCTIONS

• Represent the credit union as records custodian to validate all records produced for subpoenas, court orders, and research requests. May be required to testify in court.
• Manage all assigned vendors by monitoring performance on a daily, weekly, monthly, quarterly, and annual basis engaging in regular discussions about performance, enhancement needs, and escalation of any issues. Assess new and existing vendors, request for proposal processing, statements of work, and contract negotiations to aid in vendor selection.
• Demonstrate leadership skills and advanced knowledge of payment systems and regulatory policy and procedures that impact banking operations.
• Execute strategic goals and administer effective project management and prioritization for department projects by collaborating with project management staff, vendors and/or other departments.
• Ensure that plans for risk assessments, disaster recovery, BCP and vendor documentation are current.

Qualifications

EDUCATION: Bachelor’s degree, or equivalent work experience is required.

JOB EXPERIENCE: Minimum five years of experience in operations and payment systems or applications. Minimum three years of leadership experience and demonstrated leadership skills in coaching, mentoring, and developing others preferred. Knowledge of and familiarity with NACHA, ECCHO, GLBA an RFPA and deposit related rules and regulations required.

CERTIFICATIONS: AAP certification required, can obtain within first 12 months of employment

SOFTWARE SKILLS: Proficient knowledge of MS Office programs including Outlook, Word, Excel, PowerPoint and Teams. Experience with Core Systems, ACH, Federal Reserve Bank functions and other applicable deposit/banking applications is also necessary.

OTHER SKILLS: Thorough knowledge of operation functions, systems, regulations, policies and procedures for assigned area required. Requires initiative and solid judgement with oral/written communication skills including facilitation. Ability to prioritize work under pressure and adapt, while still meeting deadlines with well-developed customer relations skills.

PHYSICAL DEMANDS: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

WORK CONDITIONS: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

TRAVEL DEMANDS: Periodic branch visits, along with travel to conferences annually.

Additional Information

Please review our website for more information at STCU.ORG/CAREERS.