Position Summary
RRD Marketing Solutions is an analytics-driven, multi-channel, customer engagement firm. We are currently looking for a Sr UX Research Analyst to join the team. This person will lead research studies of all different kinds across a mired of industries. He/she will provide strategic thought leadership and provide mentorship to the team. We’re looking for someone with a drive to create outstanding customer experiences. He/she will have prior user research experience, empathy and passion for the field of usability and user experience.
Responsibilities
- Lead project teams to exceed expectations through effectively delivering user research projects. Produce deliverables with exceptional accuracy and quality on time and on budget. Prior experience working with clients and conducting research with and leading a project team (support staff, participant recruiting team, etc.).
- Utilize established research process plans, analysis, and reporting approaches to ensure consistency
- Manage, lead and facilitate research studies utilizing appropriate methodologies. For example, facilitate sessions utilizing generative and evaluative protocols including think-aloud, IDI (In-Depth Interview), focus group, participatory design, field studies and/or Contextual Inquiry, and diary or camera studies. Design and iterate unmoderated research including Surveys, Card Sorts (Optimal Workshop), First-Click Testing (Optimal Workshop), etc.
- Ability to work on more than one research study at a time, for one or multiple different clients, industries, types of studies, etc.
- Work with clients and employees to provide education on research and UX. Experience recommending research methodologies, producing work estimates, creating proposals and/or SOWs and conducting remote and client-facing presentations.
- Support an on-going list of research needs and proactively identify research opportunities
- Ensure continued quality of UX research and positive experiences for participants, observers, and stakeholders
- Communicate professionally and purposefully with stakeholders across the organization to constantly improve UX adoption, support, and understanding
- Accept feedback as learning opportunities and share upward feedback to improve research quality and the team
- Help build and enhance RRD Marketing Solutions research and customer experience processes, structure, service offering and methodologies
- Bring leadership, provide mentorship and conduct training where possible to the team
Required Skills
Job Knowledge & Skills
- Superior verbal, written, presentation, and interpersonal communication skills, demonstrated ability to motivate, support and understand different project teams; pleasant, professional demeanor
- Have in depth understanding and awareness of user experience, user research, and UCD methodologies
- 4-6+ years of experience in the field of user research
- Some early morning, evening or weekend work may be occasionally required (for international studies); Travel as necessary
- Five years’ experience minimum of demonstrated expert facilitation of usability testing, in-depth interviews, focus groups and other methods of research
- Bachelor’s degree in User Experience, HCI, Psychology, Marketing or a related field required; Advanced degree preferred
- Experience within the natural sciences in any setting and/or Bachelor’s degree in Chemistry or Biology is a plus
- Prior agency or consulting experience preferred
- Passion and dedication to building better user experiences
- Fit the RRD Marketing Solutions culture: honesty; hard work; team-focused
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience