Mount Vernon Printing, a RR Donnelley company, is looking for a Customer Service Rep for our Laurel, Maryland locations.
The sussessful candidate will coordinate production of printed materials, or print related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
RESPONSIBILITIES
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products.
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
May coordinate production of components with other internal plants and/or external vendors as required.
Engage appropriate departments to verify the issue and determine the root case. Communicate with customers regarding the resolution of issues
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
Business Unit/Platform Specific duties
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Skills Required Experience