STGi seeks a Medical Assistant to provide a wide variety of clinical and administrative medical care under the direction of the CBOC Clinic Manager, Patient Aligned Care Team (PACT) Provider and STGi Program Manager.
ESSENTIAL FUNCTIONS:
- Work with the PACT team to check-in/check-out patients.
- Document all pertinent information and complete the VISTA Clinical Reminder Program as outlined by the site-specific VAMC for compliance of the Performance Measures.
- Document all pertinent patient information in their medical records and VISTA to demonstrate quality care delivery and promote continuity of care
- Assure patients are informed regarding their plan of care, including lab and diagnostic test results as needed.
- Perform medication administration techniques per facility protocols, and state regulations, as prescribed by PACT Provider.
- Perform a range of medical assistant procedures, including dressing changes, suture removal, wound irrigation, ECGs, venipunctures, administer medication oral and intermuscular.
- Prepare patients for laboratory procedures and examinations by providing information and instructions, while assisting the Primary Care Provider and RN Care Manager upon request.
- Participate in all staff meeting and PACT huddles.
- Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.
- Set up and operate therapeutic and emergency equipment, including monitor, EKG, oxygen, automatic electronic defibrillator (AED), and portable suction.
- Maintain universal precautions and infection control practices.
- Provide health educational, materials and resources to patients and their families for informational purposes.
- Participate in the ongoing Performance Improvement Program between STGi, its Subcontractor(s), and the Veteran Affairs Medical Center (VAMC).
- Assist in ensuring that all required reports are completed in an accurate and complete fashion. Assist the CBOC Clinic Manager (either PA/NP or RN Care Manager) in maintaining the clinic compliant with all federal, state, local, JCAHO, OSHA, Veteran Affairs, STGi VA Program and Subcontractor safety and operational regulations, directives, and standards.
- Assist the RN Care Manager in ensuring all patient information on access/wait time documentation is complete and accurate.
- Maintain confidentiality of all information and support patients' privacy, rights, and safety.
- Apply the basic concepts of customer service techniques, cultural diversity and age-specific characteristics.
- Assist in scheduling patients for initial and follow up appointments in accordance to the VA access standards and the patient's medical necessity.
- Provide general clerical/administrative support coordination work for the unit.
- Perform other work-related duties as assigned.
Required Skills
REQUIRED EXPERIENCE AND SKILLS:
- Minimum of two (2) years of current clinical experience working in a similar environment. Outpatient clinical and/or other hospital experience preferred (Medical-Surgical, Intensive Care Unit, Emergency Room, or other hospital experience preferred).
- Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
- Thorough knowledge of the variations in anatomy.
- Ability to assess patient condition, recognizes adverse signs and symptoms, and reacts swiftly in emergency situations.
- Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
- Ability to provide educational material to patients and/or families regarding proper home health care activities, such as giving injections, taking blood pressures, changing wound dressings, etc.
- Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations.
- Knowledge of the basic concepts of customer service technique related to age-specific population.
- Effective verbal and written communication skills along with proper telephone etiquette.
- Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary Care Practice.
- Excellent customer service skills.
- Knowledge of Microsoft Office Software, Electronic Medical Records, and computer maneuverability.
- Must be detailed oriented and have the ability to multi-task.
Required Experience
REQUIRED EDUCATION:
Completion of an approved medical assistant training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES), or by any accrediting agency recognized by the United States Department of Education or a current and active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from The American Association of Medical Assistants (AAMA) or the
American Medical Technologists (AMT). Other credentials such as completion of medical services training program of the Armed Forces of the United States may be accepted based on Chief of Staff determination.
Current and unrestricted Medical Assistant license in the state in which the Medical Assistant practices.
Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from AHA.