The Collections Supervisor assists the Manager in the review, supervision and training of employees who collect and or corresponds with members who have delinquent loan obligations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assigns work to subordinate personnel, providing instructions and answering questions.
- Coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems.
- Reviews work for accuracy and completeness.
- Evaluates work techniques and methods for conformance to established standards.
- Provides on-the-job training to new employees; explains methods and procedures.
- Reviews and approves accounts for legal action and assignment for repossession.
- Recommends accounts to be charged to a loss.
- Determines strategies and options to collect various types of obligations.
- Communicates effectively both orally and in writing and conduct presentations to members, management and staff.
- Mediates conflicts involving members and staff.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of applicable laws, codes and regulations pertaining to the collection and handling of delinquent, charged off, repossessed, foreclosed, and bankrupt accounts.
- Proficient in handling multiple tasks and assignments.
- Possess strong leadership, interpersonal, problem solving and decision making skills.
- Excellent oral and written communication skills.
- Good computer skills with the ability to prepare reports and spread sheets utilizing Microsoft Word and Excel software.
- Ability to plan, organize, schedule, assign, review and evaluate the work of staff.
- Ability to perform difficult, profession and technical collections work accurately and in a timely manner.
- Ability to interpret, apply and explain complex laws, codes and regulations.
- Ability to accurately compute arithmetic, financial and statistical computations.
- Ability to use initiative and independent judgment within established policy and procedural guidelines.
- Ability to establish and maintain effective working relationships with those contacted in the course of the work.
- Ability to deal effectively with the public and Credit Union staff, in person and over the telephone.
EDUCATION, TRAINING AND EXPERIENCE:
Potential candidates for this position must meet the following requirements:
- Bachelor’s degree in Business Administration, or closely related discipline and/or an equivalent combination of education and experience.
- Six to Eight years related experience in collections including minimum two years in a lead role.