INTRODUCTION

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services. IHSC serves as the medical experts for ICE for detainee health care.

MISSION

IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES

1. Strong oral and written communication skills.
2. Strong organizational skills and attention to detail.
3. Critical thinking skills
4. Strength in working independently.
5. Integrity, honesty and unquestionable ability to maintain confidentiality.

REQUIRED EDUCATION AND EXPERIENCE

Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education

1. A combination of education, training and experience which provides the desired knowledge skills and abilities to perform the positions duties and responsibilities.
2. Minimum of one year of direct experience with, and high level of proficiency in Microsoft Office programs, specifically Microsoft Word®, Excel, Outlook and SharePoint.

REQURED LICENSURE/CERTIFICATION

1. This position does not require privileging by IHSC.
2. Maintains Heartsaver® CPR AED certification through the American Heart Association®.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of, and moderate to high proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
2. Ability to critically review documents and determine appropriate disposition according to program requirements.
3. Ability to establish and maintain appropriate boundaries related to various stakeholders.
4. Must be able to appropriately prioritize a spectrum of duties from the routine to unexpected high priority.
5. Ability to establish and maintain positive working relationships in a multi-stakeholder environment.
6. Exceptional verbal and written communication skills in addition to understanding appropriate email etiquette.
7. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with vendors, applicants, co-workers and other stakeholders.
8. Ability to navigate in an electronic work environment including, web based training and communications.
9. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of applicant information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES

1. Receive, review and execute appropriate action based on review of received security documents.
2. Performs extensive and detailed electronic record keeping functions in accordance with program policies and position.
3. Performs appropriate electronic and/or verbal communication based on applicant document review and or change in applicant PSU status.
4. Maintains high level of proficiency and ease in use of Excel spreadsheets, SharePoint, and Microsoft Office.
5. Will act as liaison between the vendor, applicant, Personnel Security Unit, Contracting Officers and others with a need-to-know status.
6. Must adapt readily to change in process and procedures as well as applying problem solving skills to overcome a rapidly changing environment to ensure consistency and efficiency of productivity.
7. Appropriate filing and maintenance of documents containing sensitive PII, in accordance with agency policy.
8. Frequent analyzing of multiple sources of data for content and accuracy. Discrepancies in data reporting will be identified, clarified and reconciled through a standardized process.
9. Completes all initial, annual and ad hoc training as required/assigned.
10. Maintains applicant/vendor confidentiality, and confidentiality of all collected data, in compliance with the Privacy Act and HIPAA regulations in all work activities.
11. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.
12. Attends and participates in staff meetings as established.
13. Other duties as assigned.

ON-CALL REQUIREMENTS

1. IHSC operates 24/7/365; this position may be required to respond during an emergency activation.
2. On-call availability is not required for this position.

SECURITY REQUIREMENTS

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.
2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.
3. An additional non-disclosure statement will need to be signed for this position.

PHYSICAL DEMANDS

1. Physically capable of performing duties and responsibilities as listed above.
2. Sitting for prolonged periods of time.
3. Frequent use of common office technology such as the computer, telephone etc.
4. Ability to lift, carry and move up to 30 lbs.

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STG International, Inc (STGi) is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission. _ _STGI OFFERS A COMPETITIVE BENEFITS PACKAGE WHICH INCLUDES MEDICAL, DENTAL, VISION, 401K WITH COMPANY MATCH AND A GENEROUS PTO POLICY.

EOE/MINORITIES/FEMALES/VET/DISABILITY

Required Skills Required Experience