The Billing Supervisor is responsible for the billing team within the Packaging platform, providing direct and remote supervision to the team to support multiple production facilities. Current team consists of multiple billers, but could also expand to include additional staff providing billing support. The billers and billing support staff can be located in various RRD locations throughout the US. This role will report to the Platform Finance Director.
The Billing Supervisor oversees the billing process at multiple Packaging production facilities that currently utilize multiple billing systems and are in the process of converting to one central production system (Radius) which will integrate with the primary billing system (WCSS). The platform billing team as a group will provide full support of the business to ensure administration of accurate and timely invoicing, while partnering with the Customer service team, Sales team, local plant management and the Finance teams. The Billing Supervisor will place emphasis on continuous improvement that is measured by established metrics; and drives the building of an efficient and results-oriented organization. The Billing Supervisor will also ensure that all department processes maintain appropriate internal controls.
MAJOR DUTIES AND RESPONSIBILITIES:
- Design and refine platform wide processes, the service delivery model and the process roadmap for the billing process.
- Develop and implement standardized billing process and best practices across the plants.
- Day-to-day supervision of the billers and/or billing support staff, monitor and provide guidance on billing process and problem/error resolution.
- Onboard new plants and new customer projects to the new billing system and standardized billing process.
- Develop and monitor operational policies and procedures to ensure compliance to internal and external policies, regulations and laws within the billing process.
- Manage multiple priorities while maintaining Sales and customer satisfaction with the billing output.
- Create and measure KPIs to benchmark and optimize performance on an ongoing basis.
- Develop, deliver or manage training and support materials, across functions and within the team.
- Partner with Customer service team and Sales team to develop and implement standard set of input requirements.
- Serves as primary point of contact for both Sales and Operations teams regarding all billing issues.
- Support appropriate Finance functions, including but not limited to platform finance team, corporate finance and accounting functions, and Internal/External audit.
- Collaborate regularly with Finance Shared Services Centers (especially Accounts Receivable and Credit& Collections), Business Leadership, Corporate Finance, Tax, IT, etc.
- Manage/coordinate strategic projects, both independently and in partnership with the other functions, working with and occasionally directing the efforts of vendors and consultants
- Build organization by attracting, engaging, developing and retaining top talent and ensuring strong talent bench. Lead and develop teams by providing opportunities, coaching with transparency and feedback.
Required Skills
REQUIREMENTS
- Bachelor’s degree in Business, Finance or relevant experience preferred
- Minimum of 3 years of progressive leadership positions that include exposure to billing, finance, accounts receivable and project management
- Ability to effectively influence through sound verbal and written communication is critical
- Ability to foster team effectiveness across groups, especially virtual teams
- Must work well within an often changing team environment
- Ability to work on tight deadlines for deliverables and presentation of results
- Demonstrated capacity to navigate a complex structure and respond to shifting and fluid priorities
- Strong Excel and PowerPoint required for presentations and reporting. Excel skills need to include analytics, Vlook-ups and Pivot Tables.
- Proven ability to bring change, build processes and develop training to mutual benefit the company and customers (internal and external).
- Ability to learn and navigate new systems and processes quickly
PREFERRED SKILLS
- Experience with WCSS system is strongly preferred
- Experience with Radius, Salesforce and SAP is strongly preferred
- Experience with Google Office Suite including Gmail, Google Sheets, Google Docs, Google Drive, Google Meeting, and Google Sites.
- Accounting and Finance experience
- Knowledge of processes for Customer Services, Sales, Accounts Receivables and Credit and Collections
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience